Understand the Following Concepts ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–30

1. 26expert · hard

   A publishing company's business model relies on print sales, but digital disruption has shifted demand to e-books. The company has a strong brand and content library. Which business model change best leverages digital opportunities while preserving the company's strengths?

   • AStop print sales entirely and focus only on e-books
   • BContinue with print sales and ignore the e-book trend
   • CIntroduce a subscription-based e-book service that uses the existing content library
   • DSell the content library to a digital platform
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A logistics company provides a package tracking service to its customers. The service uses GPS data, a mobile app, and customer support. The company's IT strategy includes investing in real-time data analytics. How does this IT strategy support the service?

   • AIt reduces the need for customer support
   • BIt replaces the mobile app with a web-based interface
   • CIt enhances the service's ability to provide accurate, real-time tracking information
   • DIt changes the company's business model
   Reveal Solution Discussion Select an answer first
4. 28foundation · easy

   In the ITIL context, what is a product?

   • AA physical item that is sold to customers
   • BA configuration of resources designed to deliver value to consumers
   • CA software application developed by the IT department
   • DA document that describes the features of a service
   Reveal Solution Discussion Select an answer first
5. 29foundation · easy

   What are the three main components of a business model?

   • AHardware, software, and data
   • BMarketing, sales, and customer support
   • CVision, mission, and values
   • DValue creation, value delivery, and value capture
   Reveal Solution Discussion Select an answer first
6. 30expert · hard

   A software vendor offers a project management tool as a product. The product includes a web app, mobile app, and API integrations. The company's business model is subscription-based. To increase market share, they consider offering a free tier with limited features. How does this change affect the product and business model?

   • AIt reduces the product's value proposition
   • BIt changes the product into a service
   • CIt creates a new product variant that can attract new customers while the subscription model captures value from premium features
   • DIt eliminates the need for a business model
   Reveal Solution Discussion Select an answer first