Understand the Following Concepts ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   How does IT strategy enable business objectives?

   • ABy focusing only on the IT department's internal efficiency
   • BBy reducing the need for business strategy
   • CBy providing technology capabilities that support business processes and goals
   • DBy making all technology decisions at the executive level
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A government agency's business strategy is to improve citizen services while reducing costs. The IT department proposes a digital strategy that includes a citizen portal and automation of manual processes. However, there is resistance from staff who fear job losses. What should the digital strategy include to address this concern?

   • AA change management plan that includes retraining and redeployment of affected staff
   • BA decision to halt the digital strategy until staff are fully supportive
   • CA plan to outsource all IT services to reduce costs
   • DA communication plan that emphasizes the benefits to citizens, ignoring staff concerns
   Reveal Solution Discussion Select an answer first
4. 18foundation · easy

   How are products designed to deliver value to customers?

   • ABy combining resources in a way that meets the needs and preferences of target customers
   • BBy standardizing all offerings to reduce complexity
   • CBy using the latest technology regardless of its relevance
   • DBy minimizing the cost of production regardless of customer needs
   Reveal Solution Discussion Select an answer first
5. 19expert · hard

   A traditional insurance company's business strategy is to maintain market share by offering personalized policies. The CEO wants to leverage digital disruption by using AI to assess risk. However, the company's existing IT infrastructure is outdated, and the budget is limited. What should the digital strategy prioritize?

   • ADelay any digital initiatives until the budget increases
   • BInvest in AI capabilities that directly support personalized policy offerings, while phasing out legacy systems incrementally
   • CFocus solely on AI innovation, ignoring the current business strategy
   • DReplace all legacy systems immediately with a modern cloud platform
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   What is the primary purpose of a digital strategy?

   • ATo manage the day-to-day operations of IT systems
   • BTo replace the business strategy with a technology-focused plan
   • CTo align digital initiatives with the business strategy and leverage digital opportunities
   • DTo ensure that all employees use the latest digital tools
   Reveal Solution Discussion Select an answer first