Know How to Explain the Relationship Between Digital and IT Strategy and the Components of the ITIL SVS. (2.10 (excluding 2.10.4), Strategy Management Practice 2.1 & 2.4 Including All Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–30

1. 26foundation · easy

   Which statement best describes the relationship between digital strategy and IT strategy in an organization?

   • AIT strategy is a subset of digital strategy, focusing on the technology and capabilities needed to enable digital objectives.
   • BDigital strategy and IT strategy are independent and do not influence each other.
   • CIT strategy replaces digital strategy once the organization has implemented its digital initiatives.
   • DDigital strategy is a subset of IT strategy, focusing only on technology infrastructure.
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A software company is adopting ITIL 4 and wants to understand how its existing teams and processes fit into the SVS. The company has a dedicated team for handling customer support tickets, a team for managing cloud infrastructure, and a team for developing new features. How should the company view these teams in the context of the SVS?

   • AThe teams are separate from the SVS and should be managed independently.
   • BThe teams should be consolidated into a single practice to simplify management.
   • CEach team represents one or more practices that support the service value chain activities.
   • DEach team should be mapped to a single service value chain activity to avoid overlap.
   Reveal Solution Discussion Select an answer first
4. 28foundation · easy

   What is the scope of the strategy management practice?

   • AHandling all customer interactions
   • BManaging the organization's IT infrastructure
   • CDefining the organization's strategic direction and ensuring alignment with its goals
   • DDeveloping software applications
   Reveal Solution Discussion Select an answer first
5. 29foundation · easy

   Which activity is a key part of the strategy management practice?

   • AMonitoring server performance
   • BResolving customer complaints
   • CInstalling software updates
   • DAnalyzing the organization's internal and external environment
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6. 30application · medium

   A government agency is adopting ITIL 4 and wants to ensure its practices are effective. The agency has a practice for 'Incident Management' and another for 'Problem Management'. How do these practices relate to the service value chain?

   • APractices replace the service value chain activities in the SVS.
   • BEach practice is mapped to exactly one service value chain activity.
   • CEach practice supports multiple service value chain activities, such as 'Engage' and 'Deliver & Support'.
   • DPractices are separate from the service value chain and do not interact with it.
   Reveal Solution Discussion Select an answer first