Know How to Explain the Relationship Between Digital and IT Strategy and the Components of the ITIL SVS. (2.10 (excluding 2.10.4), Strategy Management Practice 2.1 & 2.4 Including All Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   What is the role of practices in the ITIL Service Value System (SVS)?

   • ATo define the organization's governance structure
   • BTo create the guiding principles
   • CTo replace the service value chain activities
   • DTo provide organizational capabilities for performing work
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   In an organization, how do digital strategy and IT strategy support each other?

   • ADigital strategy identifies opportunities for digital innovation, and IT strategy provides the technology roadmap to realize those opportunities.
   • BIT strategy is developed first, and digital strategy is derived from it.
   • CDigital strategy defines the technology architecture, while IT strategy sets business goals.
   • DThey are separate and do not need to be aligned.
   Reveal Solution Discussion Select an answer first
4. 8expert · hard

   A healthcare organization is integrating the strategy management practice with its SVS. The strategy team has defined a new digital health initiative. The governance board wants to ensure that the initiative is aligned with the organization's risk appetite and that the service value chain can deliver it. What should the strategy team do to ensure successful integration?

   • ACollaborate with governance to validate the initiative against risk appetite and with value chain owners to assess delivery capability.
   • BCancel the initiative if there are any risks or delivery challenges.
   • CDelegate the initiative to the IT department to manage all aspects of delivery and governance.
   • DProceed with the initiative and address governance and delivery concerns after implementation.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   How do the ITIL guiding principles influence the design and operation of the Service Value System (SVS)?

   • AThey guide decision-making and behavior across all SVS components.
   • BThey are used only during the initial design phase and are not applied during operations.
   • CThey are optional and have no impact on the SVS.
   • DThey provide a set of mandatory rules that must be followed exactly.
   Reveal Solution Discussion Select an answer first
6. 10expert · hard

   A telecommunications company is implementing the strategy management practice. The practice owner is defining the scope of the practice and needs to identify its key inputs and outputs. Which of the following is a KEY OUTPUT of the strategy management practice?

   • AA detailed project plan for the next software release.
   • BA set of operational procedures for handling customer complaints.
   • CA defined strategic direction and a portfolio of strategic initiatives.
   • DA list of approved IT vendors and their performance ratings.
   Reveal Solution Discussion Select an answer first