Know How to Explain the Relationship Between Digital and IT Strategy and the Components of the ITIL SVS. (2.10 (excluding 2.10.4), Strategy Management Practice 2.1 & 2.4 Including All Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   What is the role of governance in the ITIL Service Value System (SVS)?

   • ATo provide technical support for IT systems
   • BTo execute day-to-day service management activities
   • CTo define the service value chain activities
   • DTo direct and control the organization's activities
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2. 22foundation · easy

   Which of the following is one of the six service value chain activities in the ITIL SVS?

   • AEngage and operate
   • BDeliver and support
   • CPlan and improve
   • DDesign and transition
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4. 23foundation · easy

   How does the strategy management practice integrate with the service value chain?

   • AIt replaces the 'improve' activity of the service value chain.
   • BIt has no relationship with the service value chain.
   • CIt provides input to the 'plan' activity of the service value chain.
   • DIt is only used during the 'deliver and support' activity.
   Reveal Solution Discussion Select an answer first
5. 24foundation · easy

   Which of the following is an example of applying the ITIL guiding principle 'Focus on value' within the SVS?

   • AImplementing a new tool because it is the latest technology
   • BFollowing a process exactly as documented, regardless of context
   • CDesigning a service based on what the customer perceives as valuable
   • DReducing costs by eliminating all non-essential activities
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6. 25expert · hard

   A technology company is implementing the strategy management practice. The practice owner is defining the scope of the practice and needs to identify its key inputs. Which of the following is a KEY INPUT to the strategy management practice?

   • AInformation about stakeholder needs, market trends, and the organization's current capabilities.
   • BA list of all IT assets and their configuration items.
   • CA schedule of planned maintenance activities for IT infrastructure.
   • DA set of incident records and their resolution times.
   Reveal Solution Discussion Select an answer first