A major IT transformation project is about to begin. The project sponsor wants to ensure that all stakeholders are identified before the communication plan is developed. Which technique is most effective for identifying stakeholders?

Conduct brainstorming sessions with the project team and review organizational charts.

Use only the stakeholder list from a similar past project.

Ask the IT department to provide a list of all employees.

Rely on the project sponsor's personal knowledge of the organization.

What is the primary goal of developing stakeholder management strategies?

To address the needs and expectations of different stakeholder types effectively

To eliminate all stakeholder concerns

To prioritize only the most powerful stakeholders

To ensure all stakeholders receive identical communication

An IT manager is introducing a new self-service portal. The manager has identified two stakeholder groups: the finance department, which has high influence but low interest, and the help desk staff, who have high interest but low influence. What is the most appropriate management strategy for the finance department?

Keep them informed through regular newsletters and general updates.

Monitor them with minimal effort, as their interest is low.

Keep them satisfied by providing periodic updates and addressing their specific concerns.

Manage them closely with frequent, detailed communication.

Which of the following best describes the purpose of stakeholder analysis and categorization?

To assign each stakeholder a unique identification number for tracking purposes

To determine which stakeholders should be ignored during the project

To understand stakeholders' interests, influence, and impact so they can be grouped for effective management

To identify all stakeholders and then remove those with low influence

ITIL 4 Strategic Leader

Domain 5Objective 2

Know How to Use the Key Principles and Methods of Communication & OCM ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Part of the Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement domain, which makes up ~5% of our current practice bank.

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Questions 21–24

21application · medium
A major IT transformation project is about to begin. The project sponsor wants to ensure that all stakeholders are identified before the communication plan is developed. Which technique is most effective for identifying stakeholders?
Select an answer first
22foundation · easy
What is the primary goal of developing stakeholder management strategies?
Select an answer first
23application · medium
An IT manager is introducing a new self-service portal. The manager has identified two stakeholder groups: the finance department, which has high influence but low interest, and the help desk staff, who have high interest but low influence. What is the most appropriate management strategy for the finance department?
Select an answer first
24foundation · easy
Which of the following best describes the purpose of stakeholder analysis and categorization?
Select an answer first

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Know How to Use the Key Principles and Methods of Communication & OCM ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–24

A major IT transformation project is about to begin. The project sponsor wants to ensure that all stakeholders are identified before the communication plan is developed. Which technique is most effective for identifying stakeholders?

What is the primary goal of developing stakeholder management strategies?

Which of the following best describes the purpose of stakeholder analysis and categorization?

Keep studying — Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement