A restaurant chain wants to gather feedback on the dining experience. They want to capture insights from customers at different stages: after booking, after the meal, and after a follow-up visit. What is the most effective feedback mechanism design?

Hire mystery shoppers to visit the restaurant and provide a detailed report on their experience.

Implement a series of short, targeted feedback prompts triggered at different stages of the customer journey.

Place a QR code on the receipt that customers can scan to leave a review at any time.

Send a single, comprehensive survey via email after the customer's first visit.

Which of the following is an example of using feedback for continuous improvement?

Creating a report on customer satisfaction trends

Storing customer feedback in a database for future reference

Sharing customer feedback with the marketing team only

Analyzing customer complaints to identify and fix a recurring service issue

ITIL 4 Strategic Leader

Domain 12Objective 1

Know How to Apply the Following Approaches to Achieve Customer/market Relevance ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

Part of the Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence domain, which makes up ~9% of our current practice bank.

32questions here

7free pages

8concepts

Questions 31–32

31application · medium
A restaurant chain wants to gather feedback on the dining experience. They want to capture insights from customers at different stages: after booking, after the meal, and after a follow-up visit. What is the most effective feedback mechanism design?
Select an answer first
32foundation · easy
Which of the following is an example of using feedback for continuous improvement?
Select an answer first

Finished these 2 questions?

Review the revealed explanations, or continue through the curriculum.

No more pagesBack to ITIL-4-STRATEGIC-LEADER-MODULES

Free Basic Practice is a study aid with revealable answers — not a scored exam. Examers.io is independent and not affiliated with or endorsed by PeopleCert. “ITIL-4-STRATEGIC-LEADER-MODULES” is a trademark of its owner, used for identification only.

Know How to Apply the Following Approaches to Achieve Customer/market Relevance ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

Questions 31–32

A restaurant chain wants to gather feedback on the dining experience. They want to capture insights from customers at different stages: after booking, after the meal, and after a follow-up visit. What is the most effective feedback mechanism design?

Which of the following is an example of using feedback for continuous improvement?

Keep studying — Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence