Assess Strategic Approaches for Digital Organizations (5.2 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A hospital is assessing a digital strategy to implement a new electronic health record (EHR) system. The strategy aims to improve data accessibility and patient care coordination. The hospital is conducting a stakeholder impact analysis. Which stakeholder group is likely to have the most significant impact on the success of the implementation, and what is their primary concern?

   • AInsurance companies, whose primary concern is the accuracy of billing data in the EHR.
   • BPatients, whose primary concern is the privacy and security of their health data.
   • CPhysicians, whose primary concern is the usability of the EHR system and its impact on their workflow.
   • DIT staff, whose primary concern is the technical integration of the EHR with existing systems.
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2. 17expert · hard

   A traditional insurance company is evaluating a digital transformation strategy to become a 'digital-first' insurer. The strategy includes a fully automated claims process and a new customer app. The company's leadership is concerned about the risk of alienating existing customers who prefer human interaction. How should the company evaluate this strategy to ensure it aligns with both market relevance and operational excellence?

   • ADelay the digital transformation until the company can fully understand how competitors are handling this transition.
   • BAssess whether the automated claims process and app can be implemented with an option for human-assisted service for customers who prefer it.
   • CFocus on the customer app because it is the most visible sign of digital transformation and will attract new customers.
   • DPrioritize the automated claims process because it will significantly reduce operational costs, which is the primary goal.
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4. 18application · medium

   A healthcare provider is considering a digital strategy to offer remote patient monitoring using wearable devices. The strategy promises to improve patient engagement and reduce hospital readmissions. However, it involves significant data privacy and security risks. What is the most important consideration when assessing the risks and opportunities of this strategy?

   • AThe cost of the wearable devices versus the cost of hospital readmissions.
   • BThe technical reliability of the wearable devices versus the ease of use for patients.
   • CThe impact on the IT department's workload versus the impact on clinical staff's workload.
   • DThe potential for improved patient outcomes versus the risk of data breaches and regulatory non-compliance.
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5. 19application · medium

   A software company has launched a new cloud-based product. After six months, the product's user adoption is lower than expected, and customer feedback indicates that the user interface is confusing. The company's strategic assessment shows that the product is not achieving its market relevance goals. What is the most appropriate action to apply continuous improvement to the strategy?

   • AUse the customer feedback to redesign the user interface and then re-assess adoption metrics after the update.
   • BIncrease the marketing budget to drive more traffic to the product's website.
   • CDiscontinue the product and reallocate resources to a different project.
   • DSet a new, more aggressive adoption target for the next quarter.
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6. 20application · medium

   A university is assessing a digital strategy to implement a new online learning platform. The strategy is expected to improve student access and reduce administrative costs. The university's leadership is conducting a stakeholder impact analysis. Which group of stakeholders would be most directly impacted by this strategy, and what is their primary concern?

   • AStudents, whose primary concern is the quality and accessibility of the online learning experience.
   • BAccreditation bodies, whose primary concern is the university's compliance with academic standards.
   • CAdministrative staff, whose primary concern is the reduction in their workload.
   • DIT staff, whose primary concern is the technical maintenance of the platform.
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