Assess Strategic Approaches for Digital Organizations (5.2 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–25

1. 21expert · hard

   A telecommunications company is developing its digital strategy. The marketing department proposes a major investment in a new customer app to improve customer experience and market share. The operations department proposes a major investment in network automation to reduce operational costs and improve service reliability. The company has a limited budget and cannot fully fund both. What is the most effective way to balance these competing strategic objectives?

   • AFund the customer app, as customer experience is the most critical driver of long-term market relevance.
   • BFund the network automation, as cost reduction and reliability are essential for operational excellence.
   • CFund a smaller pilot of both initiatives, with clear KPIs to measure their impact on customer experience and operational efficiency.
   • DDelay both initiatives until the budget situation improves, to avoid making a suboptimal choice.
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2. 22application · medium

   A media streaming service is analyzing its digital strategy to increase market relevance. The strategy focuses on a new personalized recommendation engine and exclusive content partnerships. The company's goal is to differentiate itself from competitors. Which analysis would most directly assess the strategy's contribution to customer/market relevance?

   • AEvaluate how the recommendation engine and exclusive content improve the company's value proposition and competitive positioning.
   • BAssess the scalability of the content delivery infrastructure to handle peak demand.
   • CMeasure the reduction in content delivery costs achieved by the new recommendation engine.
   • DCompare the processing speed of the recommendation engine with that of competitors' systems.
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4. 23application · medium

   A logistics company is assessing a digital strategy that uses route optimization software and automated warehouse sorting. The goal is to improve operational excellence. Which set of metrics would best measure the strategy's contribution to this goal?

   • ANumber of software updates deployed, system uptime, and IT helpdesk tickets.
   • BAverage delivery time, order accuracy rate, and cost per package delivered.
   • CEmployee turnover rate, training hours per employee, and internal promotion rate.
   • DCustomer satisfaction score, net promoter score, and market share.
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5. 24foundation · easy

   When evaluating a digital transformation strategy, which outcome indicates strong alignment with customer/market relevance?

   • AReduced operational costs through automation
   • BImproved employee productivity through new tools
   • CIncreased market share due to a differentiated value proposition
   • DEnhanced data security and compliance
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6. 25foundation · easy

   Which is an opportunity that a digital strategy might present?

   • AIncreased cybersecurity threats
   • BPotential regulatory compliance issues
   • CEntry into new markets through digital channels
   • DHigher operational complexity
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