Assess Strategic Approaches for Digital Organizations (5.2 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

Questions 31–34

1. 31foundation · easy

   Which decision approach best balances customer/market relevance with operational excellence?

   • AFocusing exclusively on reducing operational costs
   • BInvesting in a new customer portal while also streamlining backend processes
   • CPrioritizing new features over any process improvements
   • DDeferring all digital initiatives until the market stabilizes
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2. 32foundation · easy

   Why is it important to include stakeholder perspectives in the assessment of a strategic digital approach?

   • ATo reduce the number of strategic options to consider
   • BTo ensure the strategy aligns with the needs and expectations of those affected
   • CTo guarantee the strategy will be profitable
   • DTo eliminate all risks associated with the strategy
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4. 33foundation · easy

   Which is an example of a risk associated with a strategic digital approach?

   • AImproved customer engagement through a mobile app
   • BIncreased market share due to a new digital product
   • CReduced operational costs through automation
   • DDependency on a single technology vendor
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5. 34expert · hard

   A retail company has a limited IT budget for its digital strategy. One proposal is a customer-facing mobile app that is expected to significantly increase customer engagement and market share. Another proposal is an AI-driven supply chain optimization system that is expected to reduce operational costs by 15%. The leadership team must decide how to balance these initiatives. What is the most appropriate approach to balance customer/market relevance and operational excellence?

   • AFund both initiatives by reallocating budget from less critical IT projects, and set clear KPIs for each.
   • BDelay both initiatives until the next fiscal year to allow for a more comprehensive strategic review.
   • CPrioritize the mobile app because customer engagement is the primary driver of long-term market relevance.
   • DPrioritize the supply chain optimization because cost savings can be reinvested into future customer-facing initiatives.
   Reveal Solution Discussion Select an answer first