Show How an Organization’s Position in a Particular Market or Industry Is Influenced by the Following Factors ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–27

1. 26expert · hard

   A public sector organization is under pressure to provide more digital services to citizens, but it also faces strict budget constraints and must maintain data security. The IT department is skilled at managing secure, stable systems but has little experience with user-facing innovation. What is the most effective way to balance internal and external focus?

   • APartner with a private sector technology company to co-develop citizen-facing services, sharing expertise and risk.
   • BAllocate a small budget to experiment with new digital services, accepting that some may fail.
   • CReassign internal IT staff to citizen-facing projects, even if it means delaying internal system maintenance.
   • DFocus on improving the efficiency of existing internal systems to free up budget for future innovation.
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2. 27expert · hard

   A financial services firm is known for its reliable, secure, and efficient IT operations. However, it is losing clients to fintech startups that offer more innovative digital experiences. The firm's leadership is considering a major investment in a new customer-facing platform. What is the most critical risk to manage when pursuing this investment?

   • AFailing to adopt the latest cloud technologies in the new platform.
   • BNeglecting the existing operational excellence that underpins the firm's reputation for reliability and security.
   • CSpending too much time on customer research and not enough on development.
   • DFocusing too much on external market trends and not enough on internal cost reduction.
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