Show How an Organization’s Position in a Particular Market or Industry Is Influenced by the Following Factors ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A bank is known for its strong internal IT governance and risk management. However, it is slow to bring new digital products to market, and customers are defecting to more agile competitors. The board wants to increase speed without compromising risk management. Which approach best balances internal and external focus?

   • ACreate a separate innovation lab outside the governance structure to develop new products quickly.
   • BEliminate most governance processes to speed up product development.
   • CAdopt an agile delivery framework within the existing governance structure, allowing for faster iterations while maintaining risk controls.
   • DFocus on improving internal IT processes further, as they are the foundation of the bank's success.
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2. 12foundation · easy

   Which initiative is most directly associated with achieving operational excellence?

   • ACreating a new brand identity to differentiate from competitors
   • BConducting customer satisfaction surveys to improve user experience
   • CDeveloping a new mobile app to enter a new market segment
   • DStreamlining IT service management processes to reduce waste and improve service quality
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4. 13application · medium

   A software vendor has traditionally served enterprise clients with on-premises solutions. The market is shifting toward cloud-based, subscription services. The vendor's sales are declining. What should the vendor do to maintain customer/market relevance?

   • ADevelop a cloud-based offering that meets the evolving needs of its enterprise clients, while supporting a migration path.
   • BReduce prices on on-premises solutions to compete with cloud providers.
   • CContinue to focus on on-premises solutions, as they are the vendor's core competency.
   • DAcquire a cloud startup to gain cloud capabilities, but keep the existing product line unchanged.
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5. 14foundation · easy

   What does a balanced approach to strategy involve?

   • AAllocating equal budget to every IT project
   • BPrioritizing customer satisfaction over all other considerations
   • CFocusing exclusively on cost reduction to maximize profitability
   • DWeighing both customer/market relevance and operational excellence in decision-making
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6. 15application · medium

   A regional bank is losing retail customers to digital-only competitors. Its IT team has been focused on internal efficiency, reducing costs, and stabilizing legacy systems. The bank's leadership wants to improve its market position by better meeting customer expectations. Which action best aligns the bank's digital and IT strategy with market needs?

   • AAdopt a cloud-first strategy to reduce infrastructure costs and improve scalability for future projects.
   • BBenchmark internal IT performance against other banks and set targets to reduce system downtime.
   • CLaunch a customer-facing mobile app with features that match the most requested capabilities from customer feedback and competitor analysis.
   • DContinue the cost-reduction program and reinvest the savings into further stabilizing the core banking platform.
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