Show How an Organization’s Position in a Particular Market or Industry Is Influenced by the Following Factors ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Why is it important for an organization to balance internal and external focus in its strategy?

   • ATo satisfy regulatory requirements for corporate governance
   • BTo ensure that all IT projects are completed on time and within budget
   • CTo maintain viability in a disrupted environment by addressing both operational efficiency and market needs
   • DTo reduce the need for external consultants and vendors
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2. 7expert · hard

   An online retailer is experiencing high operational costs due to inefficient IT resource usage. Its cloud infrastructure is over-provisioned, and many applications are underutilized. The company wants to reduce costs without impacting the customer experience. Which approach best achieves operational excellence?

   • AMigrate all applications to a single, larger server to simplify management and reduce overhead.
   • BReduce the number of customer-facing features to lower the load on IT systems.
   • CNegotiate lower cloud pricing with the provider without changing resource usage.
   • DImplement automated scaling and right-sizing of cloud resources based on demand patterns.
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4. 8application · medium

   A government agency provides online services to citizens. Its IT strategy has been primarily internally focused on security and compliance. Citizens are complaining that the services are difficult to use. What is the best way for the agency to improve its market position (citizen satisfaction) while maintaining necessary internal controls?

   • AOutsource the design of citizen-facing services to a private firm to bring in external expertise.
   • BMaintain the current focus on security and compliance, as they are non-negotiable for a government agency.
   • CRedesign the online services with user-centered design principles while ensuring security and compliance requirements are still met.
   • DPrioritize citizen experience over security and compliance to increase satisfaction.
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5. 9application · medium

   A media streaming company wants to improve its market position by delivering a seamless viewing experience. Its current IT infrastructure experiences frequent buffering during peak hours. Which initiative best supports operational excellence to enhance the customer experience?

   • AAdd more customer support staff to handle complaints about buffering.
   • BReduce video quality during peak hours to lower bandwidth usage.
   • CImplement content delivery network (CDN) and auto-scaling to handle peak demand efficiently.
   • DIncrease the marketing budget to attract more subscribers, hoping to offset churn due to buffering.
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6. 10application · medium

   A healthcare provider is developing a new patient portal. The IT team has designed the portal based on internal assumptions about what patients need. Early user testing shows that patients find the portal confusing and lacking key features. What should the organization do to improve customer/market relevance?

   • AIncrease the IT team's budget to add more features that the team believes are important.
   • BProceed with the launch and collect feedback after the portal is live to avoid delaying the project.
   • CInvolve patients and clinicians in the design process to gather direct feedback and iterate on the portal's features.
   • DBenchmark the portal against competitors' portals and replicate their features exactly.
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