Use a Digital Positioning Tool to Determine the Appropriate Position for a Digital Organization (3.3 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1expert · hard

   A professional services firm is using a digital positioning tool to assess its strategy. The tool currently uses two axes: 'digital maturity' and 'digital ambition'. The firm's leadership is debating whether to add a third axis for 'data-driven decision-making'. The firm has strong data analytics capabilities but is uncertain about how to use them strategically. What is the most appropriate decision?

   • ADo not add the third axis because it would complicate the tool and make it harder to use.
   • BAdd the third axis because it provides a more nuanced view of the organization's digital position.
   • CReplace one of the existing axes with the data-driven decision-making axis.
   • DUse the third axis only for internal analysis, not for strategic planning.
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2. 2foundation · easy

   What is the primary purpose of a digital positioning tool in the context of digital strategy?

   • ATo automate the organization's operational processes and reduce manual effort
   • BTo provide a structured way to assess and visualize an organization's current and desired digital position
   • CTo replace the need for a formal digital strategy by providing a one-time assessment
   • DTo guarantee a specific competitive advantage by benchmarking against industry leaders
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4. 3expert · hard

   A utility company has used a digital positioning tool and found that it is in the 'digital conservative' quadrant (high capability, low ambition). The company's leadership is considering two options: (1) use the existing capability to improve operational efficiency, or (2) use the capability to launch new customer-facing digital services. The company's market is stable, but there is growing pressure from regulators to reduce carbon emissions. What is the most appropriate strategic action?

   • AUse the existing capability to launch customer-facing digital services that also support sustainability goals, such as smart metering and energy usage dashboards.
   • BMaintain the current position and wait for regulatory requirements to become clearer.
   • CFocus exclusively on improving operational efficiency to reduce costs.
   • DInvest in new capabilities to support sustainability, even though the company already has high capability.
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5. 4foundation · easy

   An organization uses a digital positioning tool and plots its current position as 'low digital maturity' and its desired position as 'high digital ambition'. What does this indicate about the organization's digital strategy?

   • AThe organization has a significant gap between its current state and its desired state
   • BThe organization has no need for further digital investment
   • CThe organization should reduce its ambition to match its current maturity
   • DThe organization is already a digital leader and needs to maintain its position
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6. 5foundation · easy

   Which pair of dimensions is commonly used in digital positioning tools to assess an organization's digital strategy?

   • ACurrent digital position and desired digital position
   • BDigital maturity and digital ambition
   • CMarket share and revenue growth
   • DCustomer satisfaction and employee engagement
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