Use a Digital Positioning Tool to Determine the Appropriate Position for a Digital Organization (3.3 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–25

1. 21expert · hard

   A food delivery platform has used a digital positioning tool and found that it is in the 'digital explorer' quadrant (high ambition, low capability). The platform has a strong brand and a large customer base, but its technology platform is unstable and its data analytics are immature. The company is facing intense competition and needs to improve its service reliability. What is the most appropriate strategic action?

   • ALaunch new services immediately to capitalize on the high ambition and grow the customer base.
   • BInvest in stabilizing the technology platform and improving data analytics to build capability before expanding services.
   • CReduce ambition and focus on the existing customer base to improve service reliability.
   • DOutsource technology development to a third party to quickly improve capability.
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2. 22expert · hard

   A non-profit organization is considering using a digital positioning tool to guide its digital strategy. The organization has a limited budget and relies on volunteers for many of its operations. The leadership is concerned that the tool may not be suitable for a non-profit. What is the most appropriate approach?

   • AUse the tool only for internal assessment and not for strategic planning, to avoid overcomplicating the process.
   • BUse the tool with dimensions adapted to the non-profit's context, such as digital engagement with donors and volunteers, and operational efficiency.
   • CUse the tool as-is, with standard dimensions, to ensure comparability with other organizations.
   • DDo not use the tool because it is designed for for-profit organizations and will not be applicable.
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4. 23foundation · easy

   What is the main purpose of interpreting the results from a digital positioning tool?

   • ATo assign blame for the organization's lack of digital progress
   • BTo produce a detailed project plan for every digital initiative
   • CTo identify the gap between current and desired positions and recommend strategic actions
   • DTo compare the organization's position with that of all competitors in detail
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5. 24foundation · easy

   When applying a digital positioning tool, what is the first step an organization should take to evaluate its digital position?

   • ADefine the desired digital position
   • BBenchmark against competitors
   • CImplement digital initiatives immediately
   • DAssess the current digital maturity
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6. 25application · medium

   A technology startup is using a digital positioning tool to define its strategy. The tool uses two axes: 'customer engagement' and 'operational efficiency'. The startup is highly innovative but has not yet scaled its operations. Where would the startup likely be positioned on this tool?

   • AHigh customer engagement, high operational efficiency.
   • BLow customer engagement, high operational efficiency.
   • CHigh customer engagement, low operational efficiency.
   • DLow customer engagement, low operational efficiency.
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