Explain and Compare Three Levels of Digital Disruption ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A mid-sized logistics company is facing declining profitability as customers increasingly expect real-time tracking and on-demand delivery. The company's leadership decides to invest in a new digital platform that integrates GPS tracking, route optimization, and customer-facing dashboards. This requires significant changes to their operational processes and employee skill sets. Which level of digital disruption is the company primarily addressing?

   • AEcosystem-level disruption, because the platform connects with customers and partners.
   • BIndustry-level disruption, because the logistics industry is being reshaped by customer expectations.
   • COrganizational-level disruption, because the company is transforming its internal operations and capabilities to respond to market changes.
   • DMarket-level disruption, because the company is creating a new market for tracking services.
   Reveal Solution Discussion Select an answer first
2. 2application · medium

   A regional bank observes that new fintech startups are offering faster, cheaper payment services directly to consumers, bypassing traditional banking channels. The bank's leadership wants to understand the nature of this threat to their market position. Which level of digital disruption does this scenario best illustrate?

   • AIndustry-level disruption, because the competitive dynamics and value chain of the banking industry are being transformed.
   • BMarket-level disruption, because the fintechs are creating a new market for payments.
   • CEcosystem-level disruption, because fintech affects multiple industries like banking, technology, and retail.
   • DOrganizational-level disruption, because the bank must change its internal operations to compete.
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   Which of the following is an example of ecosystem-level digital disruption?

   • AA new regulation that only affects one company's data privacy practices
   • BA manufacturer automating its own assembly line with robots
   • CA single bank introducing a new mobile app to improve customer experience
   • DA ride-sharing platform that connects drivers, riders, payment providers, and regulators, changing urban transportation and adjacent services
   Reveal Solution Discussion Select an answer first
5. 4foundation · easy

   How do the three levels of digital disruption relate to each other?

   • AThey are hierarchical, with organizational-level always causing industry-level disruption
   • BThey are identical in scope and impact
   • CThey are independent and do not influence one another
   • DThey are interconnected, with changes at one level often influencing the others
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   Which scenario best illustrates industry/market-level digital disruption?

   • AA government creating a new digital ID system for citizens
   • BStreaming services replacing traditional cable TV, altering how content is produced, distributed, and consumed across the entertainment industry
   • CA hospital adopting electronic health records for its patients
   • DA single retailer using a new inventory management system
   Reveal Solution Discussion Select an answer first