Explain the Concept of Innovation, Including Its Key Elements and Techniques (10.1, 10.2, 10.3, 10.5, 10.6, 10.10 Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A healthcare provider wants to develop a new patient portal that is easy for elderly patients to use. The project team starts by observing patients using the current portal, identifying their frustrations, and then defines the core problem before generating and testing low-fidelity mockups with a small group of patients. Which innovation technique is the team applying?

   • ABrainstorming, because the team is generating a wide range of ideas for the portal.
   • BIncremental innovation, because the team is making small changes to the existing portal.
   • CDesign thinking, because the team is empathizing with users, defining the problem, and prototyping solutions.
   • DOpen innovation, because the team is gathering input from external patients.
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2. 7expert · hard

   A financial services firm has launched an innovation program to develop new digital services. The program has produced several prototypes, but none have been released to customers. The board asks the strategy team to report on the program's performance. Which metric would best indicate whether the program is achieving its strategic objective of creating value through innovation?

   • AThe number of ideas generated in brainstorming sessions.
   • BThe percentage of the innovation budget spent on prototyping activities.
   • CThe number of prototypes developed and tested with internal staff only.
   • DThe number of new services launched to customers and the revenue or cost savings they generate.
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4. 8foundation · easy

   What is the purpose of measuring innovation performance in an organization?

   • ATo compare the organization with all competitors in the industry.
   • BTo justify the IT budget to stakeholders.
   • CTo ensure that all employees are innovating equally.
   • DTo evaluate the effectiveness of innovation efforts and their impact on strategic objectives.
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5. 9foundation · easy

   A company introduces a low-cost, simplified product that initially serves a niche market but eventually displaces established competitors. This is an example of:

   • ADisruptive innovation
   • BArchitectural innovation
   • CIncremental innovation
   • DRadical innovation
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6. 10foundation · easy

   Which of the following is a potential risk of pursuing innovation in an organization?

   • AResistance to change from employees
   • BEnhanced competitive advantage
   • CIncreased market share
   • DImproved customer satisfaction
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