Which of the following is a key element of innovation as defined in ITIL 4?

The involvement of external partners.

The use of advanced technology.

Adoption of the new idea or solution.

A large research and development budget.

A hospital has implemented a new electronic health record (EHR) system that replaces paper records. The system is widely adopted by clinicians and has reduced administrative errors and improved patient data access. According to ITIL 4, which statement best characterizes this change?

It is an improvement, because the EHR system does not change the fundamental process of record-keeping.

It is an innovation, because the EHR system is new to the hospital, has been adopted, and creates value by reducing errors and improving access.

It is an invention, because the EHR system is new to the hospital.

It is a disruptive innovation, because it changes how clinicians work.

A regional bank has a core legacy transaction-processing system that is reliable but slow to change. The CIO proposes replacing the core with a new, unproven distributed ledger platform that would fundamentally change how transactions are validated and settled. The board is concerned about regulatory approval and operational risk. Which type of innovation does this proposal represent?

Incremental innovation, because it improves the existing transaction process step by step.

Radical innovation, because it introduces a fundamentally new technology that changes the core process.

Disruptive innovation, because it targets a new market segment that incumbents overlook.

Architectural innovation, because it reconfigures the system's components in a novel way.

ITIL 4 Strategic Leader

Domain 13Objective 4

Explain the Concept of Innovation, Including Its Key Elements and Techniques (10.1, 10.2, 10.3, 10.5, 10.6, 10.10 Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

Part of the Understand the risks and opportunities of Digital and IT Strategy domain, which makes up ~11% of our current practice bank.

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Questions 31–33

31foundation · easy
Which of the following is a key element of innovation as defined in ITIL 4?
Select an answer first
32application · medium
A hospital has implemented a new electronic health record (EHR) system that replaces paper records. The system is widely adopted by clinicians and has reduced administrative errors and improved patient data access. According to ITIL 4, which statement best characterizes this change?
Select an answer first
33application · medium
A regional bank has a core legacy transaction-processing system that is reliable but slow to change. The CIO proposes replacing the core with a new, unproven distributed ledger platform that would fundamentally change how transactions are validated and settled. The board is concerned about regulatory approval and operational risk. Which type of innovation does this proposal represent?
Select an answer first

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Explain the Concept of Innovation, Including Its Key Elements and Techniques (10.1, 10.2, 10.3, 10.5, 10.6, 10.10 Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

Questions 31–33

Which of the following is a key element of innovation as defined in ITIL 4?

A hospital has implemented a new electronic health record (EHR) system that replaces paper records. The system is widely adopted by clinicians and has reduced administrative errors and improved patient data access. According to ITIL 4, which statement best characterizes this change?

Keep studying — Understand the risks and opportunities of Digital and IT Strategy