Know How to Apply Techniques to Develop and Maintain a Culture of Innovation (10.5, 10.8, 10.9 Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A software company wants to generate a pipeline of new product ideas from its engineers. The culture is currently focused on delivery deadlines, and engineers have little time for creative exploration. Which technique would most effectively integrate innovation into the existing workflow?

   • ADedicate 10% of each sprint to innovation tasks, allowing engineers to explore new ideas within the agile framework.
   • BEncourage engineers to submit ideas through a suggestion box, with a monthly review committee.
   • CCreate a separate innovation lab with a dedicated team, leaving the main engineering team focused on delivery.
   • DOrganize an annual off-site hackathon where engineers can work on any project for two days.
   Reveal Solution Discussion Select an answer first
2. 2foundation · easy

   Which metric is most appropriate for measuring the effectiveness of an innovation culture?

   • APercentage of IT budget spent on maintaining legacy systems.
   • BAverage time to resolve customer support tickets.
   • CPercentage of revenue from new products introduced in the last three years.
   • DNumber of employees who have completed mandatory training.
   Reveal Solution Discussion Select an answer first
4. 3foundation · easy

   Which approach is most aligned with identifying disruptive innovation opportunities?

   • AExploring emerging technologies and unmet customer needs that could create new markets.
   • BBenchmarking against competitors to match their current offerings.
   • CImplementing a suggestion box for employees to propose minor process changes.
   • DFocusing on optimizing existing processes to reduce operational costs.
   Reveal Solution Discussion Select an answer first
5. 4application · medium

   A logistics company wants to identify opportunities for both incremental efficiency gains and potentially disruptive business models. They have a limited budget for innovation activities. Which approach would be most cost-effective for covering both types of innovation?

   • AUse a combination of lean improvement workshops for incremental gains and design thinking sprints for disruptive ideas, both using internal facilitators.
   • BPurchase an innovation management software platform to crowdsource ideas from employees for both types.
   • CEstablish a dedicated innovation lab with a full-time team to explore disruptive ideas, while maintaining a suggestion scheme for incremental improvements.
   • DRun a single hackathon focused on disruptive ideas, and rely on existing continuous improvement teams for incremental gains.
   Reveal Solution Discussion Select an answer first
6. 5foundation · easy

   Which practice is most closely associated with the 'empathize' phase of design thinking?

   • AConducting user interviews to understand customer needs.
   • BBuilding a prototype to test a solution concept.
   • CBrainstorming a wide range of possible solutions.
   • DDefining the problem statement based on user insights.
   Reveal Solution Discussion Select an answer first