Know How to Apply Techniques to Develop and Maintain a Culture of Innovation (10.5, 10.8, 10.9 Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A healthcare provider is considering a disruptive innovation: using AI to triage patient symptoms. The project could reduce costs and improve access, but it carries significant technical, regulatory, and organizational risks. The board wants to proceed but with a clear risk management plan. Which approach best balances the need for innovation with risk mitigation?

   • AImplement the AI triage system in a limited pilot with a small patient cohort, with clear success criteria and a decision gate before full rollout.
   • BLaunch the full system immediately to gain first-mover advantage, then address issues as they arise.
   • COutsource the entire project to a vendor to transfer all risk.
   • DAbandon the idea because the regulatory risks are too high.
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   What is a primary benefit of fostering a culture of innovation within an organization?

   • AIt guarantees that all innovation initiatives will succeed and generate immediate financial returns.
   • BIt eliminates the need for formal risk management processes because innovation reduces uncertainty.
   • CIt ensures that all employees focus solely on creative tasks, leaving routine operations to automated systems.
   • DIt enables the organization to adapt to changing market conditions and continuously improve its services.
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   An organization has implemented several innovation initiatives, including hackathons and an idea portal. Leadership wants to measure whether these initiatives are actually contributing to a culture of innovation. Which metric would best assess the cultural impact, rather than just activity?

   • ANumber of ideas submitted to the idea portal per month.
   • BTotal budget allocated to innovation projects.
   • CPercentage of employees who report feeling safe to propose and test new ideas in the annual engagement survey.
   • DNumber of patents filed by the organization.
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A retail chain wants to identify both incremental improvements to its supply chain and potential disruptive innovations in the customer experience. The strategy team has limited resources and wants to use a single framework that can address both. Which approach is most suitable?

   • AFocus exclusively on design thinking workshops for customer experience, ignoring supply chain improvements.
   • BUse the Three Horizons model to categorize initiatives into near-term improvements, mid-term extensions, and long-term disruptive possibilities.
   • CRun a hackathon to generate disruptive ideas, and assume supply chain improvements will emerge naturally.
   • DApply lean management to optimize the supply chain, and postpone customer experience innovation.
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6. 15expert · hard

   A company successfully launched an innovation program that generated several new products. However, after a year, participation has declined, and the program is seen as a 'flavor of the month.' The budget is also being scrutinized. Which strategy is most likely to sustain the innovation culture over the long term?

   • AIncrease the monetary rewards for the best innovation ideas to boost participation.
   • BReduce the scope of the innovation program to focus only on low-risk, incremental improvements.
   • CIntegrate innovation objectives into every team's performance reviews and link them to career progression.
   • DAppoint a single 'Chief Innovation Officer' to oversee all innovation activities.
   Reveal Solution Discussion Select an answer first