Understand the Following Key Terms ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–30

1. 26expert · hard

   An insurance company has been using a reactive approach to IT service management, addressing issues only after they occur. The new CIO wants to shift to a proactive, continual improvement culture. The company has a limited budget and a risk-averse culture. What should the CIO do to initiate this change?

   • AImplement a comprehensive improvement program across all IT processes immediately.
   • BStart with a small-scale improvement initiative that demonstrates quick wins and builds momentum.
   • CConduct a series of training sessions on continual improvement.
   • DFocus on improving only the most critical IT service.
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A software development company wants to improve its release management process. The team is considering using a structured approach to identify bottlenecks and plan improvements. Which method is most appropriate for this purpose?

   • APESTLE analysis
   • BSWOT analysis
   • CBalanced scorecard
   • DValue stream mapping
   Reveal Solution Discussion Select an answer first
4. 28foundation · easy

   What is the primary role of an 'operating model' in an organization?

   • ATo replace the need for strategic planning
   • BTo define the organization's vision and mission
   • CTo track and report on financial performance
   • DTo translate strategy into day-to-day operations
   Reveal Solution Discussion Select an answer first
5. 29foundation · easy

   How does 'scope of control' influence the application of Direct, Plan & Improve practices?

   • AIt has no impact on how practices are applied
   • BIt determines which practices are relevant and how they are tailored to a specific role or team
   • CIt is only relevant at the executive level
   • DIt only affects the improvement practice, not direction or planning
   Reveal Solution Discussion Select an answer first
6. 30foundation · easy

   Which of the following best illustrates the concept of 'direction' in an organization?

   • AThe executive team defines the organization's purpose and long-term goals
   • BA team reviews monthly performance metrics and identifies gaps
   • CA service desk agent follows a troubleshooting script
   • DA project manager creates a Gantt chart with milestones and deadlines
   Reveal Solution Discussion Select an answer first