A global manufacturing company has a strategy to become more agile and responsive to market changes. The current operating model is highly centralized, with decision-making concentrated at headquarters. The COO wants to redesign the operating model to support agility while maintaining control over quality standards. What should the COO do?

Fully decentralize all decisions to regional units.

Decentralize decision-making to regional units while establishing global quality standards.

Outsource decision-making to external consultants.

Keep the centralized model but increase the speed of decision-making.

A retail company's leadership has set a strategic goal to become the market leader in sustainable fashion within five years. The head of IT is asked to translate this into actionable steps for the IT department. What should the head of IT do first to ensure the IT department's efforts align with the strategic direction?

Define a set of IT-specific objectives and a roadmap that support the strategic goal.

Delegate the interpretation of the strategic goal to each IT team lead.

Immediately implement a new sustainable IT infrastructure to demonstrate commitment.

Conduct a risk assessment of all current IT projects to identify potential failures.

A bank is planning to launch a new mobile banking app. The project team has identified several risks, including security vulnerabilities and regulatory non-compliance. What is the most effective way to manage these risks?

Incorporate risk management into the project plan, with regular reviews and mitigation actions.

Focus only on security risks and ignore regulatory risks.

Delay the project until all risks are eliminated.

Rely on the app development vendor to manage all risks.

A healthcare provider is developing a new strategy to improve patient outcomes through digital health services. The strategy includes expanding telemedicine, integrating wearable device data, and enhancing patient portals. The CIO is responsible for aligning IT with this strategy. The organization faces significant regulatory constraints and has a limited budget. What should the CIO do first?

Develop a phased IT roadmap that prioritizes initiatives based on regulatory requirements and budget constraints.

Focus only on telemedicine because it is the most visible initiative.

Implement all strategic initiatives simultaneously to achieve the vision quickly.

Conduct a comprehensive risk assessment before any planning.

ITIL 4 Strategic Leader

Domain 1Objective 1

Understand the Following Key Terms ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

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Questions 31–34

31expert · hard
A global manufacturing company has a strategy to become more agile and responsive to market changes. The current operating model is highly centralized, with decision-making concentrated at headquarters. The COO wants to redesign the operating model to support agility while maintaining control over quality standards. What should the COO do?
Select an answer first
32application · medium
A retail company's leadership has set a strategic goal to become the market leader in sustainable fashion within five years. The head of IT is asked to translate this into actionable steps for the IT department. What should the head of IT do first to ensure the IT department's efforts align with the strategic direction?
Select an answer first
33application · medium
A bank is planning to launch a new mobile banking app. The project team has identified several risks, including security vulnerabilities and regulatory non-compliance. What is the most effective way to manage these risks?
Select an answer first
34expert · hard
A healthcare provider is developing a new strategy to improve patient outcomes through digital health services. The strategy includes expanding telemedicine, integrating wearable device data, and enhancing patient portals. The CIO is responsible for aligning IT with this strategy. The organization faces significant regulatory constraints and has a limited budget. What should the CIO do first?
Select an answer first

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Understand the Following Key Terms ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

Questions 31–34

A bank is planning to launch a new mobile banking app. The project team has identified several risks, including security vulnerabilities and regulatory non-compliance. What is the most effective way to manage these risks?

Keep studying — Understand the key concepts of Direct, Plan & Improve