Understand the Nature, Scope and Potential Benefits of Organizational Change Management (6.3, 6.3.1, 6.3.2, 6.3.2.1-3, Tab 6.4, the Organizational Change Management Practice 2 (including Subsections)) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–29

1. 26expert · hard

   A manufacturing company is implementing a new quality management system (QMS). The change manager has identified that the production supervisors are influential but skeptical about the new system. The change manager wants to leverage the supervisors' influence to build support for the change. Which role should the change manager assign to the production supervisors?

   • AChange sponsors, because they have authority over the production teams.
   • BChange agents, because they can influence their peers and teams to adopt the change.
   • CProject managers, because they can manage the implementation of the QMS.
   • DStakeholders, because they are affected by the change.
   Reveal Solution Discussion Select an answer first
2. 27foundation · easy

   Which of the following is a potential benefit of effective organizational change management?

   • AReduction in the number of changes required
   • BElimination of all risks associated with change
   • CIncreased adoption of changes and reduced resistance
   • DGuaranteed success of all change initiatives
   Reveal Solution Discussion Select an answer first
4. 28foundation · easy

   What is the purpose of a readiness assessment in organizational change management?

   • ATo determine if the organization has the technical infrastructure to support the change
   • BTo assess the financial resources available for the change
   • CTo measure the success of previous change initiatives
   • DTo evaluate the organization's ability and willingness to adopt the change
   Reveal Solution Discussion Select an answer first
5. 29foundation · easy

   Which statement best describes the relationship between organizational change management and stakeholder engagement?

   • AStakeholder engagement is a technique used exclusively by organizational change management
   • BStakeholder engagement is only needed during the planning phase of a change
   • COrganizational change management is a sub-practice of stakeholder engagement
   • DOrganizational change management relies on stakeholder engagement to build support for change
   Reveal Solution Discussion Select an answer first