Know How to Use Business Cases to Advocate for a Digital and IT Strategy (5.3.2, 5.3.3, 5.3.4 Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–28

1. 26expert · hard

   A bank is building a business case for a new mobile banking app. The risk assessment identifies a high risk of regulatory non-compliance if the app is launched before the compliance team completes its review. The compliance team is understaffed and has a backlog. The business case author must present to the board next week. What should the author do?

   • ADelay the board presentation until the compliance review is complete
   • BRemove the compliance risk from the business case to avoid alarming the board
   • CAsk the compliance team to prioritize this review over their other work
   • DPresent the business case with the compliance risk documented and a mitigation plan that includes a phased launch after compliance sign-off
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A retail chain is developing a business case for a new loyalty program platform. The author has defined the scope and identified the marketing director, the CFO, and the store operations manager as key stakeholders. The author needs to gather data to support the business case. What should the author do next?

   • AIdentify alternative options such as enhancing the existing loyalty program or using a third-party platform
   • BCollect data on customer purchasing patterns, program implementation costs, and operational impact from the identified stakeholders
   • CCalculate the ROI using industry benchmarks without consulting the stakeholders
   • DPresent the draft business case to the stakeholders for approval
   Reveal Solution Discussion Select an answer first
3. 28application · medium

   A software company is presenting a business case for migrating its product to a SaaS model. The CEO is concerned about the impact on recurring revenue, the CTO is concerned about technical feasibility, and the head of sales is concerned about customer migration. The author has limited time for the presentation. What is the most effective way to structure the presentation?

   • APresent all three concerns in parallel using a single slide with three columns
   • BPresent a detailed technical architecture first, then the revenue model, and end with customer migration
   • CStart with the customer migration plan, then the technical feasibility, and end with the revenue impact
   • DStart with the revenue impact to address the CEO's concern, then briefly cover technical feasibility and customer migration
   Reveal Solution Discussion Select an answer first