Know How to Use Business Cases to Advocate for a Digital and IT Strategy (5.3.2, 5.3.3, 5.3.4 Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Questions 11–15

1. 11foundation · easy

   What is a key element of an effective narrative when presenting a business case?

   • AUsing as many slides as possible
   • BFocusing only on technical details
   • CTelling a compelling story that links the strategy to organizational goals
   • DAvoiding any mention of costs
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   What is the purpose of stakeholder analysis in advocating for a Digital and IT Strategy?

   • ATo list all stakeholders without considering their views
   • BTo guarantee that all stakeholders will support the strategy
   • CTo avoid communicating with stakeholders
   • DTo identify stakeholders' interests, influence, and potential impact on the strategy
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A logistics company wants to implement a new route-optimization system. The business case author has been asked to develop the case. The author has identified the operations manager, the CFO, and the head of customer service as key stakeholders. What should the author do next in the business case development process?

   • ADefine the scope of the business case, including objectives, boundaries, and the decision to be made
   • BCalculate the ROI of the route-optimization system using estimated cost savings
   • CPresent a draft business case to the stakeholders for feedback
   • DIdentify alternative options such as upgrading the existing system or outsourcing route planning
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A university is considering three options for its student information system: (1) upgrade the current on-premises system, (2) migrate to a commercial SaaS product, or (3) build a custom system in-house. The university values data sovereignty, has a limited IT staff, and needs to launch within 18 months. Which option should the business case recommend?

   • AMigrate to a commercial SaaS product because it reduces the burden on the limited IT staff and can be deployed within 18 months
   • BBuild a custom system in-house because it provides the highest level of control and customization
   • CUpgrade the current on-premises system because it preserves data sovereignty and requires no migration effort
   • DRecommend a phased approach that starts with the upgrade and transitions to SaaS later
   Reveal Solution Discussion Select an answer first
6. 15foundation · easy

   Which communication technique is effective for gaining stakeholder support for a Digital and IT Strategy?

   • ATailoring messages to address each stakeholder group's concerns
   • BAvoiding any discussion of risks
   • CUsing the same generic message for all stakeholders
   • DCommunicating only after the strategy is finalized
   Reveal Solution Discussion Select an answer first