What is the first step in developing a business case for a Digital and IT Strategy?

Selecting the final strategic option

Calculating the return on investment (ROI)

Identifying stakeholders and understanding their needs

What is the purpose of post-implementation evaluation of a business case?

To assign blame if the strategy did not meet expectations

To create a new business case for a different strategy

To compare actual outcomes with the projected benefits and costs

To justify the original decision without any analysis

A hospital is choosing between two electronic health record (EHR) systems. System A has a lower upfront cost but higher annual maintenance and a higher risk of data migration errors. System B has a higher upfront cost but lower maintenance and a lower migration risk. The hospital has a tight budget this year but expects stable funding in future years. Which option should the business case recommend?

System B, because it has the lowest risk of data migration errors

System A, because it fits the current year's budget constraint

System A, because the migration risk can be mitigated with additional testing

System B, because its lower total cost of ownership over 5 years outweighs the higher upfront cost

What is the purpose of incorporating risk mitigation into a business case?

To guarantee the strategy will be successful

To demonstrate that risks have been considered and addressed

To eliminate all risks associated with the strategy

To increase the cost of the strategy

Why is it important to review and update a business case throughout the strategy lifecycle?

To increase the cost of the strategy

To keep the business case unchanged to avoid confusion

To hide any negative results from stakeholders

To ensure the business case remains relevant as circumstances change

ITIL 4 Strategic Leader

Domain 14Objective 3

Know How to Use Business Cases to Advocate for a Digital and IT Strategy (5.3.2, 5.3.3, 5.3.4 Including Subsections for All) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Part of the Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy domain, which makes up ~6% of our current practice bank.

28questions here

6free pages

8concepts

Questions 21–25

21foundation · easy
What is the first step in developing a business case for a Digital and IT Strategy?
Select an answer first
22foundation · easy
What is the purpose of post-implementation evaluation of a business case?
Select an answer first
23expert · hard
A hospital is choosing between two electronic health record (EHR) systems. System A has a lower upfront cost but higher annual maintenance and a higher risk of data migration errors. System B has a higher upfront cost but lower maintenance and a lower migration risk. The hospital has a tight budget this year but expects stable funding in future years. Which option should the business case recommend?
Select an answer first
24foundation · easy
What is the purpose of incorporating risk mitigation into a business case?
Select an answer first
25foundation · easy
Why is it important to review and update a business case throughout the strategy lifecycle?
Select an answer first

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