A software company is conducting a PESTLE analysis. The team identifies: a new data privacy law, a rise in remote work, a decrease in the cost of cloud computing, and a new competitor entering the market. Which classification is correct?

Political (privacy law), Social (remote work), Economic (cloud cost), Technological (competitor)

Legal (privacy law), Social (remote work), Technological (cloud cost), Economic (competitor)

Economic (privacy law), Social (remote work), Legal (cloud cost), Technological (competitor)

Legal (privacy law), Technological (remote work), Social (cloud cost), Economic (competitor)

A PESTLE analysis reveals that a new technology could significantly reduce the cost of delivering a service. How should this finding be interpreted in the context of the service value system?

As a legal requirement that must be complied with

As a threat that the organization will lose customers

As an opportunity to improve service efficiency and potentially reduce prices

As an internal weakness that needs to be addressed

A regional bank is developing its digital strategy. The strategy team is reviewing a report that includes: a new data-protection regulation taking effect next quarter, a rise in the prime interest rate, a demographic shift toward younger customers who prefer mobile banking, and a competitor's launch of an AI-based credit-scoring service. The team wants to classify these factors using PESTLE. Which classification is correct?

Political (regulation), Economic (interest rate), Social (demographics), Legal (competitor's AI)

Political (regulation), Social (interest rate), Economic (demographics), Legal (competitor's AI)

Legal (regulation), Economic (interest rate), Social (demographics), Technological (competitor's AI)

Legal (regulation), Political (interest rate), Technological (demographics), Economic (competitor's AI)

A logistics company's PESTLE analysis reveals a new environmental regulation on vehicle emissions and a technological advancement in electric vehicle (EV) range. The company wants to align its service value chain with these findings. Which action is most aligned?

Focus only on the technological advancement and ignore the regulation.

Immediately replace the entire fleet with EVs without assessing the financial impact.

Engage with regulators to understand the compliance timeline and design a fleet modernization plan that incorporates EVs.

Continue using the current fleet and pay any fines, as the regulation is not yet enforced.

ITIL 4 Strategic Leader

Domain 10Objective 1

External Analysis: PESTLE (4.1, 4.1.1, 4.1.3, 4.1.4) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Part of the Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value domain, which makes up ~3% of our current practice bank.

21questions here

5free pages

4concepts

Questions 11–15

11application · medium
A software company is conducting a PESTLE analysis. The team identifies: a new data privacy law, a rise in remote work, a decrease in the cost of cloud computing, and a new competitor entering the market. Which classification is correct?
Select an answer first
12foundation · easy
A PESTLE analysis reveals that a new technology could significantly reduce the cost of delivering a service. How should this finding be interpreted in the context of the service value system?
Select an answer first
13application · medium
A regional bank is developing its digital strategy. The strategy team is reviewing a report that includes: a new data-protection regulation taking effect next quarter, a rise in the prime interest rate, a demographic shift toward younger customers who prefer mobile banking, and a competitor's launch of an AI-based credit-scoring service. The team wants to classify these factors using PESTLE. Which classification is correct?
Select an answer first
14application · medium
A logistics company's PESTLE analysis reveals a new environmental regulation on vehicle emissions and a technological advancement in electric vehicle (EV) range. The company wants to align its service value chain with these findings. Which action is most aligned?
Select an answer first
15foundation · easy
A PESTLE analysis reveals a new environmental regulation that will affect the organization's data centers. Which service value chain activity should use this information to adjust service requirements?
Select an answer first

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External Analysis: PESTLE (4.1, 4.1.1, 4.1.3, 4.1.4) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Questions 11–15

A software company is conducting a PESTLE analysis. The team identifies: a new data privacy law, a rise in remote work, a decrease in the cost of cloud computing, and a new competitor entering the market. Which classification is correct?

A PESTLE analysis reveals that a new technology could significantly reduce the cost of delivering a service. How should this finding be interpreted in the context of the service value system?

A logistics company's PESTLE analysis reveals a new environmental regulation on vehicle emissions and a technological advancement in electric vehicle (EV) range. The company wants to align its service value chain with these findings. Which action is most aligned?

A PESTLE analysis reveals a new environmental regulation that will affect the organization's data centers. Which service value chain activity should use this information to adjust service requirements?

Keep studying — Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value