External Analysis: PESTLE (4.1, 4.1.1, 4.1.3, 4.1.4) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A government agency is conducting a PESTLE analysis for its digital services strategy. The team identifies: a new policy on digital identity, a budget increase for IT modernization, and a public expectation for more accessible online services. Which classification is correct?

   • APolitical (policy), Social (budget), Economic (expectation)
   • BLegal (policy), Social (budget), Technological (expectation)
   • CPolitical (policy), Economic (budget), Social (expectation)
   • DLegal (policy), Economic (budget), Technological (expectation)
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A bank is planning a digital transformation. Its PESTLE analysis reveals: a new regulation on open banking, a technological trend toward blockchain, and a societal shift toward digital-only banking. The bank must decide how to sequence its initiatives. Which approach best aligns with the PESTLE findings?

   • ALaunch digital-only banking services first, then explore blockchain, and address the regulation last.
   • BAddress the regulation, but delay blockchain and digital-only banking until the market is more mature.
   • CExplore blockchain first, then launch digital-only banking, and address the regulation last.
   • DFirst, ensure compliance with the open banking regulation, then explore blockchain applications, and finally launch digital-only banking services.
   Reveal Solution Discussion Select an answer first
4. 18expert · hard

   A consulting firm is helping a client conduct a PESTLE analysis. The client operates in a country with a volatile political environment, a strong economy, a high level of technological adoption, and strict environmental regulations. The client wants to identify the most significant threats. Which combination of factors should the firm highlight as the most significant threats?

   • APolitical volatility and high technological adoption
   • BStrong economy and strict environmental regulations
   • CPolitical volatility and strict environmental regulations
   • DStrong economy and high technological adoption
   Reveal Solution Discussion Select an answer first
5. 19expert · hard

   A media company's PESTLE analysis reveals: a new regulation on content moderation, a societal trend toward user-generated content, and a technological advancement in content recommendation algorithms. The company must decide how to respond. Which response best balances these PESTLE findings?

   • ADelay any changes until the regulatory environment is clearer and do not invest in algorithms or user-generated content.
   • BFocus solely on user-generated content and ignore the regulation and algorithms.
   • CInvest heavily in recommendation algorithms and ignore the regulation and user-generated content trend.
   • DImplement content moderation processes to comply with the regulation, while leveraging the recommendation algorithms to enhance user-generated content discovery.
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   An organization notices a growing trend of customers using mobile devices to access services. In which PESTLE category should this trend be analyzed?

   • ATechnological
   • BEconomic
   • CEnvironmental
   • DSocial
   Reveal Solution Discussion Select an answer first