External Analysis: PESTLE (4.1, 4.1.1, 4.1.3, 4.1.4) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Which of the following correctly lists the six categories of the PESTLE framework?

   • APolitical, Economic, Societal, Technological, Legal, Environmental
   • BProduct, Economic, Social, Technological, Legal, Environmental
   • CPolitical, Economic, Social, Technological, Legal, Environmental
   • DPolitical, Economic, Social, Technical, Legal, Ecological
   Reveal Solution Discussion Select an answer first
2. 7application · medium

   A food and beverage company is conducting a PESTLE analysis. The team identifies: a new tax on sugary drinks, a trend toward healthy eating, a new technology for food preservation, and a regulation on food labeling. Which classification is correct?

   • ALegal (tax), Social (healthy eating), Technological (preservation), Economic (labeling)
   • BEconomic (tax), Social (healthy eating), Technological (preservation), Legal (labeling)
   • CEconomic (tax), Technological (healthy eating), Social (preservation), Legal (labeling)
   • DPolitical (tax), Social (healthy eating), Economic (preservation), Legal (labeling)
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   A PESTLE analysis identifies a new law that will restrict the use of certain data in a service the organization offers. How should this finding be interpreted?

   • AAs a social trend that should be monitored
   • BAs an opportunity to differentiate by complying early
   • CAs an internal weakness in the organization's compliance processes
   • DAs a threat that may require changes to the service or its delivery
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   A government introduces a new data protection regulation that requires organizations to obtain explicit consent before processing personal data. In which PESTLE category should this factor be recorded?

   • ALegal
   • BEconomic
   • CSocial
   • DPolitical
   Reveal Solution Discussion Select an answer first
6. 10expert · hard

   A manufacturing company is conducting a PESTLE analysis. The analysis reveals: a new trade agreement that reduces tariffs, a shortage of skilled labor, and a technological advancement in automation. The company must decide whether to invest in automation. Which decision best balances these PESTLE findings?

   • ADelay the automation investment until the labor shortage is resolved.
   • BInvest in automation but do not consider the trade agreement, as it is not relevant.
   • CDo not invest in automation and rely on the current labor force despite the shortage.
   • DInvest in automation to address the labor shortage and leverage the reduced tariffs for exporting automated products.
   Reveal Solution Discussion Select an answer first