Know How to Cascade Objectives and Requirements (1.3.1, 1.3.1.1, 2.1.3, 2.1.4) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A manufacturing company's strategic plan calls for 'improving supply chain resilience'. The operations director wants to cascade this into departmental objectives. During a planning workshop, the procurement team states they lack the budget for dual-sourcing, and the logistics team notes that current warehouse capacity is constrained. What should the director do to ensure the cascaded objectives are realistic?

   • AEscalate the strategic objective back to the board, stating it cannot be achieved due to departmental constraints.
   • BProceed with the original objective and require both teams to find ways to work within existing constraints.
   • CAssign the resilience objective only to the procurement team, as they are the primary source of supply chain risk.
   • DAdjust the cascaded objectives to focus on improving supplier communication and inventory visibility, which are achievable within current capabilities.
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2. 17application · medium

   A regional bank has a strategic objective to 'reduce customer onboarding time by 40% within 18 months'. The IT director must cascade this into actionable goals for the IT service desk and the application development team. The service desk currently handles identity verification manually, while the development team maintains the onboarding portal. Which approach best translates the strategic objective into meaningful departmental goals?

   • ASet a goal for the development team to automate identity verification, and a goal for the service desk to reduce manual handling time by 50%.
   • BInstruct both teams to 'work faster' and report weekly on their progress toward the 40% reduction.
   • CAsk both teams to jointly draft a new policy document describing the desired future state of onboarding.
   • DAssign the entire 40% reduction target to the development team, as they own the onboarding portal.
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4. 18foundation · easy

   Which principle is most directly applied when ensuring that cascaded objectives comply with legal and regulatory requirements?

   • ARisk management
   • BGovernance
   • CValue optimization
   • DContinual improvement
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5. 19application · medium

   A financial services firm is cascading a strategic objective to 'improve risk management'. The risk team has a strong compliance background, while the IT team is focused on system reliability. During the planning session, the IT team argues that the objective should focus on system uptime, while the risk team insists on regulatory reporting. What is the best way to align these requirements?

   • APrioritize the risk team's objective, as regulatory compliance is more important than system uptime.
   • BDefine sub-objectives for each team that are distinct but complementary, such as 'reduce system downtime by 20%' for IT and 'achieve 100% on-time regulatory filings' for risk.
   • CCreate a single sub-objective that combines system uptime and regulatory reporting into one metric.
   • DLet each team define its own sub-objective, as they understand their own risks best.
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6. 20foundation · easy

   Why is it important to explain the rationale behind cascaded objectives during communication?

   • AIt reduces the need for follow-up communication
   • BIt is a formal requirement in all organizations
   • CIt helps stakeholders understand why the objectives matter and how they contribute to the strategy
   • DIt allows stakeholders to challenge and potentially reject the objectives
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