Know How to Cascade Objectives and Requirements (1.3.1, 1.3.1.1, 2.1.3, 2.1.4) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 3)

Questions 11–15

1. 11expert · hard

   A utility company has a strategic objective to 'modernize the power grid'. The CIO cascades this into a goal for the IT department to 'implement smart grid technology'. However, the operations team is concerned about the risk of cyberattacks, and the finance team is concerned about the high upfront costs. The CIO must cascade the objective in a way that addresses these concerns. What is the most effective approach?

   • AFocus the cascaded objective solely on the technical implementation, leaving risk and cost management to other departments.
   • BProceed with the implementation, as the long-term benefits outweigh the risks and costs.
   • CDelay the project until cybersecurity risks are fully eliminated and costs are minimized.
   • DCreate a phased implementation plan that includes cybersecurity measures and a cost-benefit analysis for each phase.
   Reveal Solution Discussion Select an answer first
2. 12foundation · easy

   What is the primary purpose of cascading high-level strategic objectives in an organization?

   • ATo replace strategic objectives with operational metrics for daily management
   • BTo ensure that all employees receive the same set of generic goals regardless of their role
   • CTo eliminate the need for stakeholder communication during planning
   • DTo translate strategic objectives into actionable goals and requirements at different organizational levels
   Reveal Solution Discussion Select an answer first
4. 13application · medium

   A technology company has cascaded a strategic objective to 'increase product innovation' into departmental goals. The R&D team is enthusiastic, but the operations team is concerned about the impact on existing product stability. What communication strategy should the leadership use to gain acceptance from both teams?

   • AFocus communication on the R&D team, as they are the primary drivers of innovation.
   • BDelay communication until the innovation strategy is fully developed and tested.
   • CAnnounce the objective and require both teams to comply without discussion.
   • DCommunicate the objective as a joint effort, emphasizing how innovation will be balanced with stability.
   Reveal Solution Discussion Select an answer first
5. 14application · medium

   A multinational corporation is cascading a strategic objective to 'standardize IT procurement processes' across all regional offices. The legal department warns that some regions have specific data sovereignty laws that affect procurement. What should the project lead do when cascading this objective?

   • AApply the same procurement process globally, as standardization is the primary goal.
   • BCreate a global framework with regional variations to accommodate local legal requirements.
   • CExclude regions with data sovereignty laws from the standardization initiative.
   • DAsk the legal department to draft a new global law that overrides regional data sovereignty requirements.
   Reveal Solution Discussion Select an answer first
6. 15application · medium

   A public sector organization has a strategic objective to 'improve citizen digital service access'. The director of digital services must cascade this into objectives for the infrastructure team and the application team. The infrastructure team is responsible for network reliability, while the application team manages the citizen portal. What is the most effective way to cascade this objective?

   • ACreate a single project team to handle both infrastructure and application work, with a single objective.
   • BAssign the objective only to the application team, as they own the citizen-facing portal.
   • CSet an objective for the infrastructure team to achieve 99.9% uptime, and for the application team to reduce page load time by 30%.
   • DGive both teams the same objective: 'improve digital service access', and let them decide how to contribute.
   Reveal Solution Discussion Select an answer first