A large enterprise has a strategic objective to 'become a data-driven organization'. The CIO cascades this into a goal for the IT department to 'implement a modern data platform'. However, the business units (marketing, sales, finance) have different data needs and priorities. The CIO must ensure the cascaded objective is actionable and accepted across the business. What is the most effective approach?

Create a data governance council with representatives from each business unit to define shared data standards and priorities.

Define a single, enterprise-wide data platform and mandate its use by all business units.

Let each business unit build its own data platform, as they know their data needs best.

Focus the cascaded objective solely on the IT department's technical capabilities, such as hiring data engineers.

When cascading objectives, how should risk management be applied?

By delegating risk management to external auditors

By focusing only on financial risks at the executive level

By identifying and evaluating risks that could affect the achievement of cascaded objectives

By avoiding all risks to ensure objectives are met without deviation

What is a key consideration when aligning cascaded objectives with organizational capabilities?

Ensuring that objectives are realistic given the resources and skills available

Setting objectives that are intentionally beyond current capabilities to encourage growth

Ignoring capability constraints to keep objectives ambitious

Basing objectives solely on competitor performance

A global retail company has set a strategic objective to 'reduce IT operational costs by 15%'. The CIO has cascaded this into specific targets for each regional IT manager. To ensure the managers understand and accept these targets, what communication strategy should the CIO use?

Publish the targets on the corporate intranet and require managers to acknowledge receipt.

Delegate the communication to each regional director, allowing them to decide how to present the targets.

Send a detailed email to all regional managers outlining the targets and the rationale behind them.

Hold a series of interactive workshops where managers can discuss the targets, raise concerns, and suggest adjustments.

Which communication strategy is most effective for ensuring that cascaded objectives are understood and accepted?

Tailoring the message to the audience and using two-way feedback channels

Communicating objectives only to managers and expecting them to inform their teams

Sending a single organization-wide email with all objectives

Using technical jargon to ensure precision among experts

ITIL 4 Strategic Leader

Domain 2Objective 1

Know How to Cascade Objectives and Requirements (1.3.1, 1.3.1.1, 2.1.3, 2.1.4) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Part of the Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context domain, which makes up ~5% of our current practice bank.

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6expert · hard
A large enterprise has a strategic objective to 'become a data-driven organization'. The CIO cascades this into a goal for the IT department to 'implement a modern data platform'. However, the business units (marketing, sales, finance) have different data needs and priorities. The CIO must ensure the cascaded objective is actionable and accepted across the business. What is the most effective approach?
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7foundation · easy
When cascading objectives, how should risk management be applied?
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8foundation · easy
What is a key consideration when aligning cascaded objectives with organizational capabilities?
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9application · medium
A global retail company has set a strategic objective to 'reduce IT operational costs by 15%'. The CIO has cascaded this into specific targets for each regional IT manager. To ensure the managers understand and accept these targets, what communication strategy should the CIO use?
Select an answer first
10foundation · easy
Which communication strategy is most effective for ensuring that cascaded objectives are understood and accepted?
Select an answer first

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