Start Where You Are ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–29

1. 26foundation · easy

   How does 'Start where you are' help avoid unnecessary rework in strategy initiatives?

   • ABy ensuring that existing solutions are reused or improved rather than recreated
   • BBy focusing only on new technologies and ignoring legacy systems
   • CBy requiring that all processes be redesigned from scratch
   • DBy mandating that all existing documentation be rewritten
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2. 27expert · hard

   A telecommunications company is planning to upgrade its network infrastructure. The current network has been in place for 10 years and has grown organically. The engineering team has conflicting views: some want to replace the entire network with modern equipment, while others want to incrementally upgrade. The company has limited budget and cannot afford a complete replacement. The strategy team needs to apply 'Start where you are' to make a decision. What should they do?

   • AConduct a detailed assessment of the current network's performance, capacity, and pain points, then prioritize incremental upgrades based on the assessment.
   • BReplace the entire network with modern equipment to avoid future compatibility issues.
   • CUpgrade only the most visible components, such as routers, to show progress.
   • DPostpone any upgrades until the budget allows a complete replacement.
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4. 28application · medium

   A government agency is updating its legacy benefits system. The project team has found that the current system has a custom module that is highly valued by caseworkers. The new system is expected to replace the legacy system. What should the team do to align with 'Start where you are'?

   • AIncorporate the custom module's functionality into the new system's requirements.
   • BDrop the custom module because the new system is supposed to be better.
   • CKeep the legacy system running in parallel just for the custom module.
   • DAsk caseworkers to adapt to the new system without the custom module.
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5. 29expert · hard

   A manufacturing company is developing a digital strategy to improve operational efficiency. The current state assessment reveals that the company has a highly skilled workforce but outdated machinery. The strategy team is considering two options: (1) invest in new machinery and retrain workers, or (2) optimize the use of existing machinery with better scheduling and maintenance. The company has limited capital and cannot afford new machinery in the short term. How should the team apply 'Start where you are'?

   • AFocus on optimizing the use of existing machinery with better scheduling and maintenance, while planning for future investments.
   • BInvest in new machinery immediately, even if it requires taking on debt.
   • CDo nothing until the company can afford new machinery.
   • DRetrain workers to use new machinery that will be purchased later, without changing current operations.
   Reveal Solution Discussion Select an answer first