Know How to Identify Assessment Objectives, Outputs, Requirements and Criteria (3.1.1.2, 3.1.3, 3.1.3.1, 3.1.4, Tab 3.2) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A financial services firm is planning an assessment of its risk management process. The team has defined the objective and identified the necessary data sources. What should they do next to ensure the assessment produces useful outputs?

   • ADefine the assessment criteria to evaluate the results.
   • BCollect the data immediately to save time.
   • CConfirm the assessment team's roles and responsibilities.
   • DWrite the final report before starting the assessment.
   Reveal Solution Discussion Select an answer first
2. 17foundation · easy

   Which practice best demonstrates the application of assessment principles in continual improvement?

   • ADefining objectives, requirements, and criteria before conducting the assessment
   • BUsing the same assessment approach for every improvement initiative
   • CInvolving stakeholders only after the assessment is complete
   • DFocusing only on the final report and ignoring the process
   Reveal Solution Discussion Select an answer first
4. 18foundation · easy

   In a continual improvement initiative, what is the first step when applying assessment principles?

   • AProduce the final report
   • BDefine clear objectives aligned with stakeholder needs
   • CEstablish the assessment criteria
   • DCollect all available data
   Reveal Solution Discussion Select an answer first
5. 19application · medium

   A government agency is assessing its procurement process. The assessment team has a tight deadline and limited budget. Which action best addresses the assessment requirements?

   • ASet a target for reducing procurement cycle time.
   • BDefine the assessment criteria for evaluating procurement efficiency.
   • CDecide on the final report format for the assessment results.
   • DIdentify the available resources and plan the assessment within the time and budget constraints.
   Reveal Solution Discussion Select an answer first
6. 20expert · hard

   A software development company is assessing its code review process. The objective is to reduce the number of defects found in production. The team is debating which criteria to use. Some want to use the number of code reviews completed per week, while others want to use the defect escape rate (defects found in production per release). Which criteria should be used?

   • AUse the defect escape rate as the primary criterion.
   • BUse the number of code reviews completed per week.
   • CUse both criteria equally.
   • DUse neither and rely on subjective assessment by senior developers.
   Reveal Solution Discussion Select an answer first