Know How to Identify Assessment Objectives, Outputs, Requirements and Criteria (3.1.1.2, 3.1.3, 3.1.3.1, 3.1.4, Tab 3.2) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

Questions 31–32

1. 31application · medium

   A manufacturing company is assessing its supply chain process. The assessment team needs to access data from multiple suppliers, but some suppliers are reluctant to share data. Which action best addresses this assessment requirement?

   • AProceed with the assessment using only internal data.
   • BDefine the assessment criteria for evaluating supplier performance.
   • CNegotiate data-sharing agreements with the suppliers.
   • DSet a target for reducing supply chain costs.
   Reveal Solution Discussion Select an answer first
2. 32expert · hard

   A retail chain is using continual improvement to reduce inventory shrinkage. The improvement team is planning an assessment. They have a limited budget and need to decide whether to conduct a comprehensive assessment or a focused one. Which approach best applies continual improvement principles?

   • AConduct no assessment and implement a solution based on industry best practices.
   • BConduct an assessment only if the budget allows for a comprehensive one.
   • CConduct a focused assessment on the most likely causes of shrinkage, based on available data.
   • DConduct a comprehensive assessment to cover all possible causes of shrinkage.
   Reveal Solution Discussion Select an answer first