Understand the Following Concepts ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

Questions 31–33

1. 31application · easy

   A manufacturing company wants to use digital technology to improve its supply chain. It plans to install sensors on production equipment to monitor performance, use a cloud-based platform to aggregate the data, and apply predictive analytics to anticipate maintenance needs. This initiative is expected to reduce downtime and optimize inventory levels. Which business function is being directly enhanced by this application of digital technology?

   • AOperations and supply chain management
   • BFinance and accounting
   • CHuman resources management
   • DMarketing and sales
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2. 32application · medium

   A small accounting firm is facing disruption from cloud-based accounting software that automates bookkeeping tasks. The firm's partners want to respond strategically. They have decided to adopt the cloud software to automate routine data entry, but they also want to use the time saved to offer more advisory services to clients. Which statement BEST describes the role of digital technology in this strategy?

   • ADigital technology is only a tool for automating existing tasks
   • BDigital technology is irrelevant to the firm's strategic response
   • CDigital technology is a threat that must be minimized
   • DDigital technology is the primary driver of the new advisory service model
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3. 33expert · hard

   A traditional bank is facing competition from digital-only banks. The board has approved a digital transformation program. The program includes a new mobile app, a new core banking system, and a shift to a more agile operating model. The program is complex and will take several years. The CEO is concerned about maintaining business continuity and customer trust during the transition. What is the MOST critical success factor for this transformation?

   • ASelecting the most advanced technology available on the market
   • BOutsourcing the entire transformation to a single vendor
   • CMinimizing the scope of the transformation to reduce risk
   • DEnsuring strong leadership and a clear vision that is communicated throughout the organization
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