Understand the Following Concepts ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–25

1. 21application · medium

   A government agency is working to become a digital organization. It has implemented new digital services for citizens, but the internal culture is still risk-averse and process-heavy. Employees are hesitant to adopt new ways of working. Which capability is MOST important for the agency to develop to support its digital transformation?

   • AA more hierarchical structure to enforce digital adoption
   • BA focus on maintaining existing legacy systems
   • CA larger IT budget for new technology
   • DA culture that supports innovation and continuous learning
   Reveal Solution Discussion Select an answer first
2. 22foundation · easy

   How does a digital business leverage digital technology to transform its operations?

   • ABy automating processes and using data-driven decision making
   • BBy maintaining manual processes to reduce risk
   • CBy avoiding the use of data in decision making
   • DBy limiting technology to the IT department
   Reveal Solution Discussion Select an answer first
4. 23application · easy

   A hospital is implementing a new electronic health record (EHR) system. The system will be accessed by doctors and nurses via desktop computers and tablets. The patient data will be stored on secure servers, and the system will use the hospital's internal network to connect all devices. The hospital is also using a cloud service for data backup. Which statement BEST describes the digital technology components in this scenario?

   • AThe EHR software, the servers, the patient data, and the network are all components of digital technology
   • BThe desktop computers and tablets are the only digital technology components
   • CThe cloud backup service is the only digital technology component
   • DThe EHR software and the patient data are the only digital technology components
   Reveal Solution Discussion Select an answer first
5. 24expert · hard

   A city council is launching a digital initiative to offer more services online, including permit applications and tax payments. The initiative has been successful in increasing usage, but it has also created a digital divide, where elderly and low-income residents without internet access are unable to use the new services. The council must balance the efficiency gains of digital services with the need for equitable access. What is the MOST appropriate action for the council to take?

   • ADiscontinue the online services to ensure all citizens are treated equally
   • BOnly offer services online to encourage citizens to adopt digital technology
   • CMaintain physical service centers for citizens who cannot use digital channels, while continuing to expand online services
   • DProvide free internet access to all citizens to encourage them to use the online services
   Reveal Solution Discussion Select an answer first
6. 25application · easy

   A university library is converting its card catalog into a digital database. The library is also scanning rare manuscripts to create digital copies for online access. The library director wants to ensure that the digital copies are of high quality and can be accessed by researchers worldwide. Which statement BEST describes this initiative?

   • AThe library is digitalizing its research processes to improve efficiency
   • BThe library is digitizing its analog information to make it more accessible
   • CThe library is using digital technology to create a new revenue stream
   • DThe library is undergoing a digital transformation of its entire business model
   Reveal Solution Discussion Select an answer first