Understand the Following Concepts ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6application · medium

   A hotel chain is using digital technology to enhance its guest experience. It has implemented a mobile app that allows guests to check in, unlock their room door, and order room service. The app also collects guest preferences to personalize future stays. This is an example of a digital business because the hotel is:

   • AUsing digital technology to transform its operations and value delivery
   • BReplacing its physical hotels with digital services
   • CFocusing solely on improving its internal IT infrastructure
   • DOnly using digital technology to automate existing manual tasks
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   Which of the following is a potential challenge that digital technology brings to organizations?

   • ASimplified regulatory compliance
   • BReduced need for data management
   • CIncreased risk of cybersecurity threats
   • DDecreased customer expectations
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   Which of the following is the best definition of digitization?

   • AThe use of digital technology to create new business models
   • BThe holistic change in an organization's strategy and value delivery
   • CThe transformation of business processes using digital technology
   • DThe conversion of analog information into a digital format
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   How does digital technology create value in the marketing function of a business?

   • ABy enabling targeted advertising and customer analytics
   • BBy reducing the importance of customer data
   • CBy automatically increasing sales without any strategy
   • DBy replacing the need for human marketers
   Reveal Solution Discussion Select an answer first
6. 10expert · hard

   A media company is transitioning from a print-based business model to a digital-first model. The company has successfully launched a digital subscription service, but the print division is still profitable and employs a large number of staff. The CEO wants to accelerate the digital transition but is concerned about the impact on the print division's employees and the company's culture. What is the MOST balanced approach for the CEO to take?

   • AInvest in retraining and redeploying print staff to support the digital business
   • BImmediately shut down the print division to free up resources for digital
   • CMaintain the print division indefinitely to avoid any disruption
   • DOutsource the print division to a third-party company
   Reveal Solution Discussion Select an answer first