Understand the Concepts of Value, Outcomes, Costs & Risks and Their Relationships to Direction, Planning and Improvement (1.8) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   Which statement best describes the relationship between outcomes and costs in service value?

   • ALower costs always lead to higher value
   • BOutcomes are achieved by using resources, which incur costs, and value is created when the outcomes outweigh the costs
   • COutcomes and costs are unrelated to each other
   • DHigher costs always lead to better outcomes
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   How do outcomes relate to the achievement of desired results for stakeholders?

   • AOutcomes are the risks that stakeholders face when using a service
   • BOutcomes are the results that stakeholders achieve when they use a service's outputs
   • COutcomes are the costs that stakeholders incur to obtain a service
   • DOutcomes are the outputs that stakeholders receive from a service
   Reveal Solution Discussion Select an answer first
4. 8foundation · easy

   In ITIL 4, what is the definition of 'risk'?

   • AThe cost of mitigating potential service failures
   • BA possible event that could cause harm or loss, or make it more difficult to achieve objectives
   • CA certain event that will definitely happen and cause negative consequences
   • DThe outcome that a service is expected to deliver
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   What role do costs play in the assessment of service value?

   • ACosts are only considered after the service has been retired
   • BCosts are the only factor that determines whether a service provides value
   • CCosts are irrelevant to value as long as the service meets its specifications
   • DCosts are compared against the outcomes achieved to determine if value is created
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   Which statement best describes how value is co-created through services in ITIL 4?

   • AValue is determined by regulatory bodies and industry standards
   • BValue is created solely by the consumer's internal teams without provider involvement
   • CThe service provider creates value independently and transfers it to the consumer
   • DValue is created through the active participation of both the provider and the consumer
   Reveal Solution Discussion Select an answer first