Which practice is a direct application of lean principles?

Adopting a new technology to automate all processes

Streamlining a process to remove steps that do not add value for the customer

Creating redundant systems to ensure high availability

Conducting regular surveys to understand customer needs

What is the primary role of resilience in supporting an organization's viability?

To help the organization anticipate, withstand, and recover from disruptions

To ensure the organization always maximizes short-term profits

To enable rapid changes in products and services

To eliminate all waste from operational processes

How does applying lean principles enhance an organization's viability?

By increasing the number of products offered to customers

By ensuring the organization can withstand major disruptions

By enabling rapid adaptation to market changes

By eliminating waste and focusing on delivering value efficiently

Which activity best demonstrates a culture of continuous improvement?

Holding regular retrospectives to identify and implement process improvements

Creating a detailed annual plan and following it strictly

Focusing solely on meeting current customer demands

Conducting a one-time audit to check compliance

What is the primary way that organizational agility contributes to long-term viability in a digitally disrupted environment?

By maintaining the same products and services regardless of market shifts

By enabling the organization to respond quickly to market and environmental changes

By ensuring the organization's infrastructure never fails

By reducing the cost of all operations to the minimum possible level

ITIL 4 Strategic Leader

Domain 11Objective 1

Know How to Show How an Organization’s Viability Is Related to How Agile, Resilient, Lean, Continuous and Co-Creational It Is (8.1.2, 8.1.2.2) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Part of the Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology domain, which makes up ~6% of our current practice bank.

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Questions 6–10

6foundation · easy
Which practice is a direct application of lean principles?
Select an answer first
7foundation · easy
What is the primary role of resilience in supporting an organization's viability?
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8foundation · easy
How does applying lean principles enhance an organization's viability?
Select an answer first
9foundation · easy
Which activity best demonstrates a culture of continuous improvement?
Select an answer first
10foundation · easy
What is the primary way that organizational agility contributes to long-term viability in a digitally disrupted environment?
Select an answer first

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