Understand How Governance Impacts DPI (2.2, 2.2.1, 2.2.1.1, 2.2.2, 2.2.3) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16application · medium

   A retail company is launching a customer loyalty program that will collect purchase data to offer personalized discounts. The governance board wants to ensure this initiative contributes to value co-creation for both customers and the organization. Which action best aligns the DPI initiative with this governance expectation?

   • AImplement the program quickly to gain a competitive advantage, even if it means skipping some compliance checks.
   • BFocus solely on the technical implementation of the data collection system.
   • CDefine clear value outcomes for both customers and the organization, and establish metrics to measure them.
   • DLet the marketing department decide the program's objectives without board review.
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2. 17application · medium

   A bank is developing a new online banking platform. The governance board has mandated that the platform must comply with financial regulations, including anti-money laundering (AML) and know your customer (KYC) requirements. How should governance ensure that these compliance requirements are integrated into the platform's design?

   • AInclude AML and KYC requirements in the platform's functional specifications and require sign-off from the compliance team at each development stage.
   • BOutsource the AML and KYC compliance to a third-party vendor, absolving the bank of responsibility.
   • CRely on the development team to research and implement AML and KYC requirements on their own.
   • DWait until the platform is built and then have the compliance team test it for AML and KYC compliance.
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4. 18application · medium

   A telecommunications company is launching a new customer-facing app that collects location data to offer personalized services. The company must comply with GDPR and other privacy regulations. The governance board wants to ensure that the app's development and operation are compliant. Which action is most aligned with governance principles?

   • ARely on the legal team to review the app after it is developed, to ensure compliance.
   • BAsk users to consent to data collection without explaining how their data will be used.
   • CConduct a Data Protection Impact Assessment (DPIA) before development and integrate privacy controls into the app's design.
   • DCollect only the minimum data necessary and anonymize it, but do not document the process.
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5. 19application · medium

   A manufacturing company is adopting a new IoT platform to monitor equipment performance and predict maintenance needs. The governance board wants to ensure this DPI initiative is fully integrated into the service value system. Which action best supports this integration?

   • AAlign the IoT platform's objectives with the organization's strategic goals and ensure it supports the value streams that deliver services.
   • BFocus only on the technical integration of the IoT devices with the network.
   • CTreat the IoT platform as a standalone project with its own success criteria unrelated to other services.
   • DDelegate all decisions about the platform to the operations team without board oversight.
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6. 20foundation · easy

   What is the role of governance in ensuring DPI activities comply with laws and regulations?

   • ATo interpret laws and regulations and apply them to DPI activities through policies and controls.
   • BTo focus only on international regulations, ignoring local laws.
   • CTo ensure DPI activities are compliant only when the organization is audited.
   • DTo delegate all compliance responsibilities to external legal counsel.
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