Understand How Governance Impacts DPI (2.2, 2.2.1, 2.2.1.1, 2.2.2, 2.2.3) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

1. 1application · medium

   A media company is launching a new streaming service that uses algorithms to recommend content. The governance board is concerned about the risk of recommending inappropriate content to minors. They want to manage this risk while still providing a personalized experience. Which governance action is most appropriate?

   • ADisable personalized recommendations for all users to eliminate the risk.
   • BLet the algorithm operate without any governance oversight, trusting that it will self-correct.
   • CImplement a content rating system and allow users to set parental controls, with governance oversight of the algorithm's design.
   • DOnly apply parental controls if a user complains about inappropriate content.
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2. 2application · medium

   A healthcare organization is implementing a new patient portal that will allow patients to access their medical records online. The organization must comply with strict data privacy regulations. How should governance ensure that the portal's design and operation meet these compliance requirements?

   • ARely on the IT department to interpret and apply regulations as they see fit.
   • BWait until after the portal is launched to assess compliance requirements.
   • CIncorporate compliance requirements into the design specifications and conduct regular audits of the portal's operation.
   • DLimit patient access to records to reduce the scope of compliance.
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4. 3application · medium

   A university is developing a new student portal that will allow students to access course materials, grades, and administrative services. The governance board wants to ensure that the portal contributes to value co-creation for students and the university. Which governance action best supports this?

   • AFocus on the technical performance of the portal, such as uptime and response time.
   • BLaunch the portal with basic features and add enhancements later, without measuring value.
   • CLet the IT department decide the portal's features, as they understand the technology best.
   • DEngage students in the design process and measure their satisfaction with the portal.
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5. 4foundation · easy

   What is the role of governance in integrating risk management into DPI decision-making?

   • ATo focus only on risks that have a financial impact.
   • BTo transfer all DPI risks to external partners.
   • CTo eliminate all risks associated with DPI initiatives.
   • DTo balance the need for innovation with the need for control and risk mitigation.
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6. 5foundation · easy

   How does governance contribute to value co-creation for stakeholders in the context of DPI?

   • ABy focusing exclusively on the financial return of DPI investments.
   • BBy delegating all DPI decisions to the IT department.
   • CBy prioritizing the interests of external customers over internal stakeholders.
   • DBy ensuring that DPI initiatives are aligned with stakeholder needs and organizational strategy.
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