What is the primary purpose of a value stream map?

To define the service level agreements for a service

To calculate the exact cost of each service

To document the steps, flows, and stakeholders involved in delivering value

To assign tasks to specific team members

A retail company is creating a value stream map for its online order fulfillment. The team has identified the steps: customer places order, payment is processed, warehouse picks items, items are packed, and order is shipped. The team wants to understand where delays occur. What is the most important information to capture on the map for each step?

The time taken for each step and the waiting time between steps.

The cost of each step in the process.

The number of customers who use each step.

The name of the employee responsible for each step.

An organization is about to redesign its service desk processes. The team decides to first examine the existing processes and identify what already works well before making any changes. Which ITIL guiding principle does this approach primarily reflect?

Collaborate and Promote Visibility

Progress Iteratively with Feedback

What is the purpose of identifying and eliminating waste in a value stream?

To make the process more complex

To increase the number of steps in the process

To improve efficiency and effectiveness

To increase the cost of the service

ITIL 4 Strategic Leader

Domain 7Objective 2

Know How to Select and Use the Appropriate Methods and Techniques to Direct, Plan and Improve Value Streams and Practices. ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Part of the Understand and know how to direct, plan and improve value streams and practices domain, which makes up ~3% of our current practice bank.

28questions here

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Questions 1–5

1foundation · easy
What is the primary purpose of a value stream map?
Select an answer first
2application · medium
A retail company is creating a value stream map for its online order fulfillment. The team has identified the steps: customer places order, payment is processed, warehouse picks items, items are packed, and order is shipped. The team wants to understand where delays occur. What is the most important information to capture on the map for each step?
Select an answer first
3foundation · easy
An organization is about to redesign its service desk processes. The team decides to first examine the existing processes and identify what already works well before making any changes. Which ITIL guiding principle does this approach primarily reflect?
Select an answer first
4foundation · easy
What is the purpose of identifying and eliminating waste in a value stream?
Select an answer first
5foundation · easy
Which of the following is one of the four dimensions of service management?
Select an answer first

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Know How to Select and Use the Appropriate Methods and Techniques to Direct, Plan and Improve Value Streams and Practices. ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 1)

Questions 1–5

What is the primary purpose of a value stream map?

An organization is about to redesign its service desk processes. The team decides to first examine the existing processes and identify what already works well before making any changes. Which ITIL guiding principle does this approach primarily reflect?

What is the purpose of identifying and eliminating waste in a value stream?

Which of the following is one of the four dimensions of service management?

Keep studying — Understand and know how to direct, plan and improve value streams and practices