Know How to Embed Continual Improvement at All Levels of the SVS (5, 5.1-3, the Continual Improvement Practice 2.4.1.3) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16expert · hard · select all that apply

   A manufacturing company is implementing a new production planning system. The continual improvement manager wants to ensure that the implementation is aligned with the continual improvement practice. Which actions are appropriate for defining and prioritizing improvement initiatives? (Select all that apply.)

   • AConduct a current state assessment to identify gaps in production planning.
   • BAvoid integrating improvements with other practices to reduce complexity.
   • CPrioritize improvements based on their potential value to the organization.
   • DDefine measurable outcomes for each improvement initiative.
   • EImplement all improvements that are requested by stakeholders.
   Check answers Discussion Select an answer first
2. 17foundation · easy

   How does continual improvement at all levels of the SVS align with the organization's vision and objectives?

   • ABy focusing only on operational efficiency metrics
   • BBy isolating improvement initiatives from strategic planning
   • CBy ensuring that improvement initiatives are linked to the organization's strategic goals
   • DBy prioritizing improvements based solely on cost reduction
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4. 18application · medium

   An e-commerce company is implementing a new customer relationship management (CRM) system. The continual improvement manager wants to ensure that the CRM implementation is integrated with other practices, such as change enablement and incident management. Which approach best supports this integration?

   • ATreat the CRM implementation as a standalone project with its own improvement process.
   • BFocus only on the technical aspects of the CRM implementation.
   • CDefer all improvements until the CRM is fully operational.
   • DUse the CRM implementation as an opportunity to review and improve related practices.
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5. 19expert · hard

   A large enterprise is integrating continual improvement with its IT service management practices. The continual improvement manager notices that improvement initiatives are often delayed because they conflict with change enablement processes. Which approach best resolves this conflict while maintaining the integrity of both practices?

   • APrioritize improvements over other changes in the change schedule.
   • BExempt improvement initiatives from change enablement to speed up implementation.
   • CIntegrate improvement initiatives into the change enablement process with appropriate assessment.
   • DCreate a separate change process for improvements that is faster but less rigorous.
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   Which of the following is a key element of embedding continual improvement at all levels of the Service Value System (SVS)?

   • AConducting improvement reviews only after major incidents
   • BAssigning improvement responsibilities solely to the continual improvement manager
   • CEstablishing a culture that encourages feedback and learning
   • DFocusing improvement efforts only on operational activities
   Reveal Solution Discussion Select an answer first