Know How to Embed Continual Improvement at All Levels of the SVS (5, 5.1-3, the Continual Improvement Practice 2.4.1.3) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 7)

Questions 31–32

1. 31foundation · easy

   How does the continual improvement practice integrate with other ITIL practices?

   • AIt is a separate practice that does not interact with others
   • BIt only applies to service desk operations
   • CIt replaces the need for other practices
   • DIt provides a structured approach for improving all other practices
   Reveal Solution Discussion Select an answer first
2. 32foundation · easy

   Which of the following best describes the role of governance in embedding continual improvement in the SVS?

   • AGovernance focuses exclusively on financial aspects of improvement initiatives
   • BGovernance is only required for large-scale improvement programs
   • CGovernance ensures that improvement initiatives are aligned with organizational objectives and receive appropriate oversight
   • DGovernance delegates all improvement decisions to external consultants
   Reveal Solution Discussion Select an answer first