Progress Iteratively with Feedback ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–24

1. 21foundation · easy

   What is the primary purpose of using feedback loops in digital and IT strategy?

   • ATo ensure that strategic decisions are made only once and remain unchanged.
   • BTo collect information that can be used to continuously improve strategic decisions and actions.
   • CTo document all decisions for compliance purposes without influencing future actions.
   • DTo replace the need for formal strategic planning processes.
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2. 22expert · hard

   A technology company is developing a new cloud-based product. The product strategy is based on a set of assumptions about customer needs. The development team has built a prototype and is about to test it with a small group of customers. The company's leadership is eager to launch quickly to beat competitors. How should the team apply 'progress iteratively with feedback' to balance speed and learning?

   • ALaunch the product immediately to gain first-mover advantage and gather feedback from the market.
   • BRely on the development team's expertise to make all product decisions without customer input.
   • CTest the prototype with a small group, gather feedback, and use it to refine the product before a broader release.
   • DConduct extensive market research before building any further iterations.
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4. 23application · medium

   A bank is implementing a new customer-facing mobile app as part of its digital strategy. The project team has delivered the first version with core features. To apply 'progress iteratively with feedback', which action should the team take next?

   • ACollect user feedback through app analytics and support tickets, then prioritize enhancements for the next iteration.
   • BFreeze the feature set and focus only on fixing bugs reported during internal testing.
   • CImmediately start building the next set of features based on the original plan without reviewing feedback.
   • DConduct a full security audit before any further development to ensure compliance.
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5. 24application · medium

   A telecommunications company is implementing a new customer relationship management (CRM) system. The project team wants to use feedback to improve the system iteratively. Which approach best establishes a feedback loop?

   • AMonitor system performance metrics without involving users.
   • BRely on the vendor's recommendations for system improvements.
   • CConduct user acceptance testing (UAT) after each release and incorporate findings into the next sprint.
   • DPerform a single UAT at the end of the project to validate the entire system.
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