Understand the Differences Between Value Streams and Practices and How Those Differences Impact Direction, Planning and Improvement (3.3, 3.3.1-2, 7.3.3, 7.3.3.1-3) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 2)

Questions 6–10

1. 6foundation · easy

   When identifying bottlenecks in service delivery, what should be analyzed?

   • AThe practices in isolation
   • BThe value streams to see where flow is impeded
   • CThe individual performance of employees
   • DThe organizational structure
   Reveal Solution Discussion Select an answer first
2. 7foundation · easy

   In ITIL 4, what is the definition of a practice?

   • AA framework for managing IT infrastructure
   • BA series of steps an organization uses to create and deliver products and services to consumers
   • CA collection of metrics used to measure service performance
   • DA set of organizational resources designed for performing work or accomplishing an objective
   Reveal Solution Discussion Select an answer first
4. 8application · medium

   A healthcare provider is mapping its 'patient admission' value stream. The team has identified the steps: patient registration, insurance verification, and room assignment. They have also documented the 'service desk' practice for patient inquiries and the 'workforce and talent management' practice for staff scheduling. What is the relationship between the value stream and these practices?

   • AThe practices and the value stream are independent and do not interact.
   • BThe value stream defines the practices, and the practices define the value stream.
   • CThe value stream is a component of the 'service desk' practice.
   • DThe practices are applied within the value stream to support the steps of registration, verification, and assignment.
   Reveal Solution Discussion Select an answer first
5. 9foundation · easy

   When setting strategic priorities, what should an organization consider first?

   • AThe technology available in the market
   • BThe structure of its organizational departments
   • CThe value streams that deliver value to consumers
   • DThe capabilities of its practices
   Reveal Solution Discussion Select an answer first
6. 10foundation · easy

   How does the difference between value streams and practices affect planning activities such as resource allocation?

   • AResources are allocated to practices first, and value streams are then designed around them
   • BResources are allocated based on the needs of value streams, and practices are then developed to provide the required capabilities
   • CResource allocation is independent of value streams and practices
   • DResource allocation is based on the size of the practice, not on value stream needs
   Reveal Solution Discussion Select an answer first