Explain Approaches to POMs (parallel Operating Models) (8.2 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 5)

Questions 21–25

1. 21foundation · easy

   Which of the following is a key component of managing a parallel operating model (POM)?

   • APerformance monitoring of both the new and legacy models
   • BAssigning all decision-making to a single individual
   • CDiscontinuing all reporting to reduce administrative burden
   • DKeeping the legacy model running indefinitely without review
   Reveal Solution Discussion Select an answer first
2. 22application · medium

   A healthcare provider is running its new patient management system in parallel with the legacy system. The IT director notices that data entry staff are entering the same patient information into both systems, leading to inconsistencies and increased workload. What is the MOST appropriate action to address this challenge?

   • AInstruct staff to prioritize the new system and ignore the legacy system
   • BIncrease the number of data entry staff to handle the additional workload
   • CImmediately decommission the legacy system to eliminate the duplication
   • DImplement automated data synchronization between the two systems to reduce manual duplication
   Reveal Solution Discussion Select an answer first
4. 23expert · hard

   A financial services firm is running a POM for its new trading platform. The governance board is struggling to make decisions because the new platform team and the legacy platform team have conflicting priorities. The new team wants to accelerate feature releases, while the legacy team is focused on stability. The board is also concerned about the rising cost of maintaining both environments. What is the MOST effective governance approach to resolve this conflict?

   • ADecommission the legacy system immediately to eliminate the cost and conflict
   • BEstablish a joint decision-making body with clear escalation paths and a shared set of transition KPIs
   • CPrioritize the new platform team's requests to accelerate the transition and reduce costs
   • DAllow each team to manage its own priorities independently to maximize efficiency
   Reveal Solution Discussion Select an answer first
5. 24application · medium

   A transportation company is transitioning to a new fleet management system. The project team plans to run the new system in parallel with the legacy system, starting with a small fleet and gradually expanding to the entire fleet over six months. What is the PRIMARY purpose of this gradual expansion?

   • ATo reduce the cost of the new system by delaying its full implementation
   • BTo allow the legacy system to be decommissioned earlier than planned
   • CTo allow the organization to learn and adjust the new system before full deployment
   • DTo satisfy a regulatory requirement for phased implementation
   Reveal Solution Discussion Select an answer first
6. 25expert · hard

   A multinational corporation is running a POM for its new HR system. The governance board has defined KPIs for the transition, but the new system team is reporting that the legacy system team is not providing the necessary data for comparison. The legacy team argues that their primary responsibility is maintaining the legacy system, not supporting the transition. What is the MOST effective way to address this governance issue?

   • AAssign the data-comparison task to an external consultant
   • BDelay the transition until the legacy team voluntarily agrees to cooperate
   • CEscalate the issue to the CEO and request a directive to force cooperation
   • DInclude transition-support activities in the legacy team's formal performance objectives and KPIs
   Reveal Solution Discussion Select an answer first