Explain Approaches to POMs (parallel Operating Models) (8.2 Including Subsections) ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 4)

Questions 16–20

1. 16foundation · easy

   What is a defining feature of a parallel operating model (POM)?

   • AThe new model is fully operational before the legacy model is phased out
   • BThe legacy model is maintained in a separate business unit
   • CBoth the new and legacy models are active concurrently
   • DThe new model is used only for testing and not for actual operations
   Reveal Solution Discussion Select an answer first
2. 17expert · hard

   A bank is running a POM for its new loan origination system. The bank is facing a challenge: loan officers are entering data into both the new and legacy systems, which is time-consuming and error-prone. The bank's project manager is considering three options: (1) automate data synchronization, (2) train loan officers to use only the new system, or (3) decommission the legacy system immediately. Which option BEST balances the need for efficiency with the risk-management purpose of the POM?

   • AIncrease the number of loan officers to handle the dual-entry workload
   • BTrain loan officers to use only the new system
   • CAutomate data synchronization between the two systems
   • DDecommission the legacy system immediately
   Reveal Solution Discussion Select an answer first
4. 18application · medium

   A manufacturing company is introducing a new ERP system. The project manager proposes a POM where the new system is piloted in one production plant while the other five plants continue using the legacy system. After three months of successful piloting, the company plans to roll out the new system to the remaining plants one at a time. Which benefit of a POM is the company MOST directly leveraging?

   • AGuaranteed reduction in the total number of IT staff required during the transition
   • BImmediate decommissioning of the legacy system after the pilot is approved
   • CIncremental learning that allows the organization to refine processes before wider rollout
   • DElimination of all legacy system costs from the start of the transition
   Reveal Solution Discussion Select an answer first
5. 19foundation · easy

   Which of the following is a challenge associated with a parallel operating model (POM)?

   • AReduced complexity because the new model is simpler
   • BIncreased resource duplication because both models require support
   • CLower risk of conflict because teams are separate
   • DDecreased need for coordination between teams
   Reveal Solution Discussion Select an answer first
6. 20foundation · easy

   What is a key rationale for using a parallel operating model (POM) in a digital transformation?

   • ATo maintain stability and continuity of services while the new operating model is being implemented
   • BTo speed up the transformation by focusing all resources on the new model
   • CTo reduce the total cost of transformation by avoiding investment in new technologies
   • DTo avoid the need for training staff on the new operating model
   Reveal Solution Discussion Select an answer first