Know How to Conduct ITIL-4-STRATEGIC-LEADER-MODULES Practice Questions (Page 6)

Questions 26–27

1. 26foundation · easy

   What is the first step in conducting an improvement review?

   • AGathering relevant data and information about the improvement initiative
   • BDeciding on corrective actions for the initiative
   • CDocumenting the outcomes of the review
   • DFacilitating a discussion among stakeholders
   Reveal Solution Discussion Select an answer first
2. 27application · medium

   A service provider has a continual improvement register that tracks improvement ideas. After each improvement review, the lessons learned are added to the register. However, the register is not reviewed when planning new improvements. What is the best way to integrate the lessons learned into the continual improvement model?

   • AArchive lessons that are more than a year old to keep the register manageable.
   • BAdd a field to the register to indicate the priority of each lesson.
   • CMake it a mandatory step in the improvement planning process to review lessons learned from previous initiatives.
   • DSend a monthly report of lessons learned to all managers.
   Reveal Solution Discussion Select an answer first